Linda Tarantino
Pine City,USA
Summary
Customer-oriented Reservation Agent with 0ver 20 years of experience in Hospitality, Customer Service. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
VIP Host
Grand Casino Hinckley
Hinckley, MN
04.2020 - 08.2025
- Cultivated relationships with high-profile guests to enhance VIP experiences and loyalty.
- Coordinated exclusive events and promotions tailored for VIP clientele, ensuring exceptional service delivery.
- Managed reservations and guest services, maintaining meticulous attention to detail in all interactions.
- Trained and mentored junior staff in VIP hospitality standards and customer service excellence.
- Implemented feedback mechanisms to continuously improve guest satisfaction and event offerings.
- Analyzed guest preferences and trends to tailor personalized experiences, increasing engagement rates.
- Utilized social media platforms to promote events and engage with potential clients, driving brand awareness and attendance rates.
- Managed high-pressure situations while maintaining a professional demeanor, ensuring seamless event execution.
- Proactively resolved guest concerns, fostering an atmosphere of trust and open communication.
- Enhanced customer satisfaction by providing personalized VIP services and anticipating guest needs.
- Developed strong relationships with clientele, resulting in repeat business and increased revenue.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Duel Rated Supervisor Central Reservations
Grand Casino Hinckley
Hinckley, MN
04.2015 - 08.2020
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Worked closely with front desk to achieve full occupancy of property.
- Maintained awareness of types of rooms available in different resort locations.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Sponsored new associates in learning job description.
CRS Call Reservationist
Grand Casino Hinckley
Hinckley, MN
04.2010 - 05.2015
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Housekeeper
Self-employed
Pine City, MN
06.2012 - 09.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Janitor
Maytag Laundry
Pine City, MN
05.2012 - 10.2021
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained floor cleaning and waxing equipment.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Reported vandalism or other damage to property to supervisor.
Jewelry Associate
Walmart
Pine City, MN
06.2015 - 04.2019
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Provided quotes to customers for purchase of products.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Assistant Store Manager
Kitchen Collection
Woodbury, MN
05.2009 - 05.2011
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Cashier
Grand Casino Hinckley
Hinckley, MN
05.2003 - 04.2005
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Associate of Arts - Computer Networking And Telecommunications
Pine Technical And Community College
Pine City, MNSkills
- Phone Etiquette
- Telephone Reception
- Personalized Customer Service
- Customer Reservations
- Hotel Accommodations
- Promotions Programs
- Special Requests
Timeline
VIP Host
Grand Casino Hinckley
04.2020 - 08.2025
Jewelry Associate
Walmart
06.2015 - 04.2019
Duel Rated Supervisor Central Reservations
Grand Casino Hinckley
04.2015 - 08.2020
Housekeeper
Self-employed
06.2012 - 09.2022
Janitor
Maytag Laundry
05.2012 - 10.2021
CRS Call Reservationist
Grand Casino Hinckley
04.2010 - 05.2015
Assistant Store Manager
Kitchen Collection
05.2009 - 05.2011
Cashier
Grand Casino Hinckley
05.2003 - 04.2005
Associate of Arts - Computer Networking And Telecommunications
Pine Technical And Community College
Resume sections
- Heading
- Professional Summary
- Accomplishments
- Skills
- Work History
- Education
- Add a section
- Download