Michelle Estrada
112 South Pointe Way ,NEVADA
Summary
Dynamic VIP Hostess with a proven track record at EDC, excelling in venue promotion and exceptional communication. Skilled in managing high-profile guest experiences while maintaining discretion and confidentiality. Recognized for enhancing customer satisfaction through effective multitasking and detail-oriented service, ensuring memorable events and seamless operations.
Overview
2027
2027
years of professional experience
Work History
VIP Hostess
EDC
05.2023 - Current
- Coordinated VIP guest experiences, ensuring personalized service during events.
- Managed reservations and guest lists to optimize seating arrangements.
- Organized, stocked and cleaning establishment's front lobby during shifts to maintain welcoming appearance.
- Assisted in creating promotional material for VIP services and events.
- Maintained a welcoming atmosphere for high-profile clientele with exceptional organizational skills.
- Managed VIP guest experiences, ensuring exceptional service and satisfaction.
Banquet and Fine Dining Server
Lalos Tacos El Michoacano
2024 - Current
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Adhered to all health and safety regulations while serving food and beverages.
- Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Restaurant Hostess & bottle service
Blume Kitchen and Cocktails
09.2020 - 10.2022
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize seating arrangements and waiting times .
- Answered phone calls to take orders, give information and document reservations.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
Education
High School Diploma -
Springvalley
Las Vegas, NV06.2012
Skills
Venue promotion
- Reservation management
- VIP handling
- Brand representation
- Customer service
- Greeting guests
- Effective multitasking
- Interactive communication skills
- Detail-oriented
- Customer service expertise
- Safe food handling
- Guest engagement
- Phone etiquette
- Hospitality service expertise
- Guest seating
- Reservation coordination
Effective networking
Exceptional communication
Discretion and confidentiality
VIP handling
Customer service
Greeting guests
Effective multitasking
Detail-oriented
Phone etiquette
Languages
Spanish and English
Native or Bilingual
Timeline
VIP Hostess
EDC
05.2023 - Current
Restaurant Hostess & bottle service
Blume Kitchen and Cocktails
09.2020 - 10.2022
High School Diploma -
Springvalley
Banquet and Fine Dining Server
Lalos Tacos El Michoacano
2024 - Current