Linda Tijerina
Corpus Christi,TX
Summary
Proven leader with extensive experience at Dollar General, adept in loss prevention strategies and fostering team motivation. Excelled in elevating customer service standards and sales leadership, resulting in increased loyalty and sales. Skilled in staff training and development, ensuring operational excellence and safety.
Overview
9
9
years of professional experience
Work History
Lead Key Holder / Cashier Assistant Manager
Dollar General
Corpus Christi, TX
11.2018 - Current
- Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Developed strong rapport with vendors, negotiating favorable terms for product delivery and pricing adjustments when necessary.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Implemented loss prevention strategies to minimize store shrinkage.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Increased employee retention through ongoing coaching, feedback, and recognition of individual achievements.
Property Manager
Texas Bay Bluff, LLC / Whispering Wind Apartments
Corpus Christi, TX
04.2015 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Collected and maintained careful records of rental payments and payment dates.
Education
No Degree - Buisness
Del Mar College
Corpus Christi, TXVocational Degree - Buisness / Computers
Southeastern Technical School
Corpus Christi, TX06.1991
High School Diploma -
Banqete ISD
Banquete, TX05.1990
Skills
- Loss prevention strategies
- Store operations
- Cash Handling Accuracy
- Sales Leadership
- Delegation and Supervision
- Team motivation
- Staff Training and Development
- Promotions and Marketing
- Staff Oversight
- Customer Service Management
- Loss Prevention
- Inventory Monitoring
- Workplace Safety
- Employee Scheduling
- Training and mentoring
Languages
English
Native or Bilingual
Timeline
Lead Key Holder / Cashier Assistant Manager
Dollar General
11.2018 - Current
Property Manager
Texas Bay Bluff, LLC / Whispering Wind Apartments
04.2015 - Current
No Degree - Buisness
Del Mar College
Vocational Degree - Buisness / Computers
Southeastern Technical School
High School Diploma -
Banqete ISD