Linda Tortora
Petaluma,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Energetic Service Representative familiar with food products and services. Provides knowledgeable and fast answers.
Overview
6
6
years of professional experience
Work History
Service Representative
Boars Head
05.2017 - 08.2023
- Trained and mentored new employees.
- Maintained customer accounts to secure customer satisfaction and repeat business.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
Cheese Specialist
Safeway
02.2022 - 05.2023
- Created informative signage highlighting specific cheeses'' characteristics, origin stories, or pairing suggestions for enhanced browsing experience.
- Handled customer complaints professionally, resolving issues quickly while preserving ongoing relationships.
- Assisted in the creation of visually appealing cheese displays, drawing customer attention and increasing sales.
- Monitored product quality through regular tastings to ensure freshness and adherence to established standards.
- Stocked food and service products, requesting reordering needs through supervisor.
- Offered product samples to customers, generating additional sales through taste-testing.
- Wrapped, boxed and weighed meat and cheese department products.
Skills
- Customer Support
- Customer Relations
- Organization
- Customer Service
- Product and service solutions
- Client Relations
- Staff Training
- Prioritization
- Product Promotion
- Product Knowledge
- Retail store support
Timeline
Cheese Specialist
Safeway
02.2022 - 05.2023
Service Representative
Boars Head
05.2017 - 08.2023