Linda Trevino
Verizon Wireless
West Dundee,IL
10
years of professional experience
Client-focused professional with 10 years of diverse experience across customer service, retail, digital client experience, and case management. Recognized for creating personalized client interactions, navigating complex situations with professionalism, and building lasting trust. Brings a strong combination of service excellence, operational awareness, and attention to detail to every client interaction.
Work History
Case Management Analyst
10 Years- Managed complex client cases requiring research, problem-solving, and coordination across multiple teams to achieve timely and effective resolutions.
- Served as a dedicated point of contact for escalated client concerns, using active listening and clear communication to understand needs and build trust.
- Collaborated with internal partners to investigate issues, identify appropriate solutions, and ensure consistent follow-through.
- Maintained accurate case documentation while adhering to company policies, procedures, and service standards.
- Delivered personalized client support with a strong focus on customer satisfaction, professionalism, and a seamless overall experience.
Education
GED
Skills
CORE SKILLS
Escalation & Case Management
Client Relationship Building
Conflict Resolution
Problem Solving
Cross-Functional Collaboration
Digital Client Support
Retail Operations
Inventory Management
Appointment & Calendar Coordination
Policy & Procedure Compliance
Technical Support
Key Holder Responsibilities
Timeline
Case Management Analyst
Verizon Wireless
09.2016 - CurrentRead More
Elgin Community College
GED
Read More