Linda Trevino

PROFESSIONAL SUMMARY

Experienced property management professional with 25 years of experience overseeing residential communities, team operations, leasing, resident relations, financial performance, compliance, and risk management. Proven ability to lead onsite teams, improve occupancy and retention, manage budgets and property performance, and maintain compliance with company policies, Fair Housing requirements, safety standards, and liability procedures.

Currently managing a 336-unit apartment community, with extensive hands-on experience in daily operations, leasing, renewals, staffing, resident concerns, maintenance coordination, reporting, budgeting, and achieving occupancy goals. Recognized for strong leadership, problem-solving, organization, and the ability to manage multiple priorities in a fast-paced environment.

CORE QUALIFICATIONS

• Community & Property Management
• Team Leadership & Staff Supervision
• Leasing & Lease Renewals
• Occupancy & Retention
• Affordable Housing Operations
• Resident Relations & Conflict Resolution
• Budgeting & Financial Reporting
• Rent & Revenue Management
• Fair Housing Compliance
• Risk Management & Incident Reporting
• Safety & Liability Compliance
• Employee Training & Performance Reviews
• Maintenance Coordination
• Vendor & Contractor Coordination
• Marketing & Lead Generation
• Delinquency & Collections
• Property Inspections
• Policy & Procedure Compliance

PROFESSIONAL EXPERIENCE

CLOUDTEN RESIDENTIAL — Arizona
Property/Community Manager | March 2011–Present

Manage day-to-day operations of a 336-unit residential apartment community, providing on-site leadership for leasing, maintenance coordination, resident relations, financial performance, staffing, compliance, and property operations.

Key Responsibilities & Achievements:

• Direct daily operations of a large multifamily residential community while maintaining company standards and operational goals.
• Supervise, coach, schedule, and support onsite team members across leasing, maintenance, and administrative functions.
• Oversee leasing activity, renewals, move-ins, move-outs, notices, resident retention, and occupancy performance.
• Developed and implemented leasing strategies, pricing recommendations, and marketing initiatives that directly contributed to improved occupancy.
• Monitor occupancy, availability, exposure, traffic, leases, renewals, and move-out activity to identify opportunities and operational concerns.
• Addressed resident concerns and resolved difficult situations while adhering to company policies and Fair Housing requirements.
• Coordinate maintenance operations, work orders, property inspections, safety concerns, and vendor activity.
• Prepare and review property reports, budgets, financial information, rent variances, and operational performance.
• Monitor property expenses and assist with budget management and financial accountability.
• Conducted employee performance reviews while providing coaching and training to enhance team performance and ensure operational excellence.
• Maintain compliance with company policies, Fair Housing regulations, safety procedures, and risk-management requirements.
• Complete and coordinate incident reporting and follow appropriate procedures involving employee and resident accidents or injuries.
• Work closely with Regional Management and corporate leadership regarding property performance, staffing, compliance, and operational issues.
• Addressed resident delinquency, collections, and lease violations, effectively managing sensitive resident matters to maintain community satisfaction.
• Coordinate property readiness and follow up on vacant, down, and rent-ready units to support leasing goals.
• Maintain strong working relationships with residents, employees, vendors, contractors, and corporate leadership.

COMMUNITY MANAGEMENT EXPERIENCE

336-Unit Apartment Community

• Managed operations for a community consisting of approximately 336 apartment homes.
• Monitored occupancy, vacancies, availability, leased units, notices, and exposure.
• Experienced in working toward aggressive occupancy and leasing goals.
• Led retention efforts and renewal activity to reduce turnover.
• Coordinate with maintenance to minimize downtime and return vacant units to rentable condition.

500-Unit Multifamily Community — Modern on the Rail

Previous multifamily management experience involving the operations and oversight of a large-scale apartment community.

LEADERSHIP & OPERATIONS

• Supervised and developed staff to enhance team performance and operational efficiency.
• Employee scheduling and performance management
• Leasing team leadership
• Maintenance team coordination
• Daily property operations
• Facilitated resident communication to address concerns and enhance community relations.
• Fair housing Training
• Budget and expense oversight
• Risk and safety procedures
• Fair Housing compliance
• Performed property inspections to assess condition and ensure compliance with standards.
• Documented incidents to maintain accurate records and facilitate resolution processes.
• Leasing and Marketing Strategy

EDUCATION

Estrella Mountain Community/

. Associate degree- Business & Business admin

PROFESSIONAL STRENGTHS

Leadership • Organization • Communication • Problem Solving • Customer Service • Leasing • Financial Accountability • Team Building • Conflict Resolution • Compliance • Resident Relations • Property Operations