Linda Veasman
Summary
Talent for Working in a Fast Paced Environment, Self Starter with a Can Do Attitude and the ability to learn and master New Software Platforms.
Overview
38
38
years of professional experience
Work History
Inside Sales Manager and Service Support
DBT Transportation Services/All Weather Inc.
Lafayette, CO
07.2016 - Current
- Developed initial company Processes and Procedures for purchasing, inventory and Return Material Authorization (RMA)
- Inter-company Project Coordinator between DBT Transportation Services and All Weather Inc.
- International projects sales support to include generation of quotes, sales orders and custom invoicing for for annual revenue of $10M yearly
- Domestic projects sales support to include generation of quotes, sales orders and custom invoicing for annual revenue of $15M yearly
- Manage Bid and Performance bond for Automated Weather Observation System (AWOS) projects
- Primary Point of Contact (POC) for large scale contract customer to include the Alaska Department of Transportation and Port Authority of New York and New Jersey
- Provide domestic customer quotes, sales orders and invoicing for parts orders
- Purchase specialty parts for projects and spare parts orders
- Manage new part entry in system and all pricing updates for multiple product lines
- Manage all repair and warranty returns (RMA)
- Facilitate customer remote troubleshooting and repair part requirements for Automated Weather Observation System (AWOS) customers and Roads Weather Information System (RWIS) systems
- Track and controlled inventory of parts and test equipment for 20 to 25 technicians
- Manage calibration of test equipment for technicians
Inside Sales Manager
Vaisala Inc
Louisville, CO
03.2015 - 02.2016
- Managedcontract portfolio and increased contract length from 1 to 5 years onrenewals with a 70% success rate
- Responsible for contract renewals for 1200 contracts with 90 percentrenewal success
- Managed all Bid/Performance Bonds and Insurance requirements
- Primary point of contact for all key accounts providing customerservice for all issues and concerns
- Coordinated customer needs and contract requirements with 25service technicians
Customer Care Manager
Vaisala Inc.
Louisville, CO
04.2012 - 03.2015
- Primary point of contact for priority customers ensuring customer contractual service level was met
- Service liaison for internal and external customer issues, 100% resolution of all issues
- Verified contract requirements and ensured requirements were met
- Created and manage all specialized customer reporting and invoicing requirements
- Coordinated customer needs and contract requirements with 25 service technicians
Depot Service Technician
Vaisala Inc.
Louisville, CO
07.2008 - 04.2012
- Provided technical support to Automated Weather Observation System (AWOS) customers
- Facilitated customer remote troubleshooting and Explained diagnostic findings to customers and outlined repair or service options.
- Entered sales orders for repair parts as required
- Diagnosed and troubleshot problems, repairing and restoring AWOS equipment and Runway Visual Range (RVR) equipment to peak performance.
Operations Coordinator
Vaisala Inc.
Louisville, CO
06.2006 - 06.2008
- Manufactured Road Weather Information Systems (RWIS) for shipment to customers
- Responsible for logistics and accuracy of RWIS order shipments
- Tracked and controlled inventory of parts and supplies
- Completed all required purchase orders and other associated forms for procurement of parts and supplies
Supervisor
Alpha Group & Associates LLC
Broomfield, CO
03.1996 - 11.2005
- Supervised administrative, health physics instrument technicians and probe and cable fabrication personnel, total 20 employees
- Document Control Specialist for all records generated, also performed records archival
- System administrator for instrument recall system
- Interfaced with vendors and customers to procure parts, supplies and services
- Data Administrator for instrument tracking database
- Wrote and reviewed instrumentation and administrative procedures
- Trained technicians to appropriate procedures and processes
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Technical Support IV
Kaiser Hill, LLC/EG&G, Inc
Golden, CO
02.1992 - 03.1996
- Evaluated radiation instruments and wrote supporting evaluation documentation per Federal Standards
- Wrote action plans, developed time lines and wrote technical basis documents
- System administrator for instrument recall system
Technical Foreman
Kaiser Hill, LLC/EG&G, Inc
Golden, CO
05.1990 - 02.1992
- Managed instrumentation group of 18 employees per union guidelines
- Wrote and reviewed instrumentation and administrative procedures
- Trained union employees to appropriate procedures and processes
- Handled all interfacing with union committees concerning employees
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
Electronic Technician
Kaiser Hill, LLC/EG&G, Inc
Golden, CO
11.1988 - 05.1990
- Analyzed and interpreted test data and adjusted, calibrated and aligned circuitry and repaired radiation detection instruments
- Maintained lung counter, dosimetry system and respirator fit chambers
- Maintained historical records
Engineering Design Technician
Xcel Communications
Aurora, CO
11.1982 - 11.1988
- Verified product compliance per Government Standards
- Performed failure analysis, environment testing and reviewed engineering design
- Built engineering prototypes
- Edited and maintained data for engineering projects, reports and databases.
- Interpreted drawing markups and implemented drawing revisions provided by engineers.
Education
Associates Degree - Electronics
Electronic Technical Institute
Skills
- Microsoft Office Suite
- Oracle EBS
- Salesforce
- SAP ERP
Timeline
Inside Sales Manager and Service Support
DBT Transportation Services/All Weather Inc.
07.2016 - Current
Inside Sales Manager
Vaisala Inc
03.2015 - 02.2016
Customer Care Manager
Vaisala Inc.
04.2012 - 03.2015
Depot Service Technician
Vaisala Inc.
07.2008 - 04.2012
Operations Coordinator
Vaisala Inc.
06.2006 - 06.2008
Supervisor
Alpha Group & Associates LLC
03.1996 - 11.2005
Technical Support IV
Kaiser Hill, LLC/EG&G, Inc
02.1992 - 03.1996
Technical Foreman
Kaiser Hill, LLC/EG&G, Inc
05.1990 - 02.1992
Electronic Technician
Kaiser Hill, LLC/EG&G, Inc
11.1988 - 05.1990
Engineering Design Technician
Xcel Communications
11.1982 - 11.1988
Associates Degree - Electronics
Electronic Technical Institute