Linda Washington

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Acted as first point of contact and set appointments for prospective clients.
• Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
• Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
• Oversaw office equipment maintenance to support continuous and uninterrupted operations.
• Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
• Monitored visitor access and maintained situational awareness to promote on-site security and safety.
• Scheduled initial and return appointments for professional licensing clients, adhering to internal policies while accommodating individual customer needs.
• Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
• Promoted maintenance of professional and courteous customer interactions across reception personnel.
• Facilitated seamless business operations by acting as a liaison between clients/vendors/staff when necessary for conflict resolution or problemsolving.
• Bolstered communication between departments by promptly disseminating important announcements or information via email or interoffice memos.
• Monitored front areas so that questions could be promptly addressed.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Utilized computer to retrieve and deliver email messages.
• Fulfilled customer requests such as insuring payments for licensing were properly processed and licenses issued.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

• Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
• Optimized sales pitches during presentations by incorporating visual aids and engaging storytelling techniques for enhanced persuasiveness.
• Provided expert product knowledge, demonstrating the value proposition of offered services or products to prospective clients.
• Delivered exceptional customer service, resulting in increased repeat business and client referrals.
• Implemented successful sales strategies to identify new leads and expand market presence.
• Maintained a balanced cash drawer, ensuring accuracy in daily transactions and reconciliations.
• Fostered trust with clients through strict adherence to banking confidentiality standards and practices.
• Identified opportunities for process improvement within the teller role, contributing to increased productivity levels.
• Supported branch sales efforts by actively identifying customer needs and offering appropriate solutions.
• Conducted thorough research for client inquiries, delivering accurate information in a timely manner.
• Participated in regular training sessions to stay current on banking regulations and industry trends.
• Enhanced customer satisfaction by promptly and accurately processing transactions.
• Contributed to branch growth by cross-selling bank products and services to clients.
• Elevated overall efficiency by assisting colleagues during peak hours or as needed for optimal staff coverage.
• Delivered outstanding service under pressure while maintaining composure during busy periods or challenging situations.
• Promoted a secure banking environment by strictly following security protocols and reporting suspicious activity.
• Assisted customers with account inquiries, resolving issues effectively and efficiently.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Managed high-volume cash transactions with precision, minimizing errors and discrepancies.
• Facilitated efficient workflow by adhering to bank policies and procedures when handling transactions.

Researched, resolved and posted monetary differences in-house via clearing house debit/credit adjustments per research findings.

• Collaborated with cross-functional teams to ensure alignment on project objectives and deliverables.
• Streamlined the R&D process for increased efficiency and reduced project completion time.

Resolved and offset branch teller differences. Contacted branch / banking center with large dollar differences and submitted ICA if needed to clear teller errors.

• Established strong relationships with banking partners, facilitating smooth transactions and promoting effective communication channels.
• Maintained compliance with federal regulations by staying up-to-date on industry best practices and adjusting procedures accordingly.
• Trained new employees on wire transfer procedures, enhancing team performance and ensuring consistent service quality.
• Monitored daily transaction activity closely to detect any suspicious or fraudulent activities, mitigating potential risks to the organization.

• Supported the efficient operation of cash processing centers by accurately sorting, counting, and verifying large sums of currency.
• Provided excellent customer service when interacting with other departments regarding cash processing inquiries or issues.
• Enhanced cash processing efficiency by implementing streamlined procedures and updated technology.
• Maintained strict security protocols, resulting in reduced risk of theft or loss during cash processing operations.
• Performed routine maintenance on cash processing equipment, ensuring optimal performance throughout each workday.
• Improved cash processing efficiency by accurately sorting and counting currency using high-speed machines.
• Reduced errors in cash processing by performing detailed reconciliations at the end of each shift, minimizing discrepancies between expected funds received versus deposits made.
• Collaborated with cross-functional teams to develop strategies aimed at optimizing cash processing workflows and reducing operational costs.
• Prevented potential losses by identifying counterfeit currency during daily cash processing tasks.
• Streamlined cash processing tasks for increased efficiency and accuracy in daily operations.