Linda WHITE
Houston,TX
Summary
Dedicated and goal-oriented professional with exceptional organizational skills to effectively manage tasks and meet objectives. Strong communication abilities to collaborate with colleagues and provide assistance on best practices. Proven track record of working independently and carrying out tasks with minimal supervision, showcasing self-motivation and initiative.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
OTG Management
07.2024 - Current
- Greet guests quickly and pleasantly, with a smile
- Delivering beverages and menus promptly
- Educate guests on menu items and wine and beer selections; make recommendations to guests upon request; communicating all daily food and drink specials
- Assisting guests in entering all orders into the iPad/computer system
- Preparing hot and cold drinks and mixed non-alcoholic drinks
- Demonstrating appropriate wine service techniques
- Follow OTG cash handling and cash register policies and procedures
- Keep a spotless working environment through regular cleaning and sanitizing
- Assisting other servers as needed and clearing tables
- Assist in the training and development of new employees
- Monitor and report intoxicated guests to MOD
- Communicate any product runouts, equipment issues, or quality of service problems to the MOD immediately
Cook
OTG Management
10.2023 - 07.2024
- Line cook, Prep cook, faced paced concepts, experience with a wide variety of food
- Ensure food is prepared on time follow all recipes and portion sizing
- Maintain a clean and orderly kitchen
- Follow all safety, nutrition and sanitization guidelines and procedures
- Responsible for controlling the quality of all food
- Maintain stock and store food, complete line check, temp check Ensure
- Uniform and personal appearance are clean and professional
- Develop and maintain positive working relationships other team members
Host Certified Trainer
OTG Management
09.2023 - 10.2023
- Maintain open communication with new employee to explain concepts
- Complete all training steps
- Provide feedback
- Provide learning materials
- Ensure a fun and interactive learning in their training
Host/Hostess
OTG Management
07.2023 - 10.2023
- Welcome and escort guests to their tables
- Provide menu
- Respond to inquiries or concerns
- Advise of waiting times, keep check on guest and food availability
- Keep guest happy by addressing needs Maintaining a clean reception area
- Helping any wait staff as needed
Manager of Administration, Food Service Managers
You Belong Food
06.2018 - 08.2023
- Coordinated Volunteers and assigned administrative duties
- Communicated directly with Houston Food Bank and other surrounding food banks scheduled volunteer's hours, trained volunteers
- Managed all pantry giveaways
- Review work procedures, run reports, review operational issues, determine ways to improve service
Customer Service Professional
COMCAST (Xfinity)
11.2008 - 12.2022
- Meeting monthly metrics and quota’s
- Following communication guidelines, policies, and procedures
- Upgrading and canceling customer accounts
- Keeping records of customer, transactions, comments, and complaints
- Providing solutions to customer complaints
- Processing forms, applications, and requests
- Communicating and coordinating with colleagues as necessary Providing feedback on the efficiency of the customer service process
- Establishing and maintaining lasting relationships with clients, customers, and other team members
- Actively educating and advising customers about a broad range of client products and services
Education
Bachelor of Science/Management
UNIVERSITY OF PHOENIX
Phoenix, AZSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
Certification
- 04/2024 Food managers certification Houston Health Department
- 09/2023 Certified Trainer OTG Management
- 07/2023 Texas Alcoholic Beverage Commission OTG Management
- 07/2023 Learn2Serve Food Handlers OTGManagement
Timeline
Server
OTG Management
07.2024 - Current
Cook
OTG Management
10.2023 - 07.2024
Host Certified Trainer
OTG Management
09.2023 - 10.2023
Host/Hostess
OTG Management
07.2023 - 10.2023
Manager of Administration, Food Service Managers
You Belong Food
06.2018 - 08.2023
Customer Service Professional
COMCAST (Xfinity)
11.2008 - 12.2022
Bachelor of Science/Management
UNIVERSITY OF PHOENIX
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