Linda White
OTG Management JFK Airport
1
Certification
18
years of professional experience
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at JFK Airport. Proven ability to exceed performance targets while managing high-volume interactions and ensuring guest satisfaction. Adept in cash handling and guest engagement, consistently delivering quality service under pressure.
Work History
Server
2 Years 7 Months- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cook
1 Year- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Customer Service Account Executive
14 Years 1 Month- Exceeded performance targets by consistently maintaining high levels of productivity and quality of service.
- Utilized proper telephone etiquette and asked in-depth questions to find solutions to issues for customers immediately.
- Participated in process improvement projects to enhance departmental performance metrics across the board.
- Managed high-volume calls, addressing customer inquiries, and processing orders with accuracy.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to a new hire team of 20, contributing to their successful integration into the team.
Education
Bachelor of Science - Business Management
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Decision-making
Team leadership
Task delegation
Staff management
Staff training and development
Team collaboration
Certification
- Food Manager's Certificate Training Program
- Learn2Serve Food Handler's Training Course
- Texas Alcoholic beverage Commission
Timeline
Server
OTG Management JFK Airport
01.2024 - CurrentRead More
Cook
OTG Management JFK Airport
01.2023 - 01.2024Read More
Customer Service Account Executive
Xfinity Comcast
11.2008 - 12.2022Read More
University of Phoenix
Bachelor of Science from Business Management
Read More