Strong communication skills and having a good attitude while working with the public is a reflection of my character. It is also important to ensure that each task is completed within a timely manner as well as being respectful, responsible, and dependable within any profession.
A background in case management, direct support and in-home healthcare, has allowed me to acknowledge that every individual regardless of age and background is unique in their own way in terms of personalities and beliefs.
Work History
Case Manager
3 Months
Friends of Switchpoint | 09.2025 - 12.2025
Coordinated client intake and assessment process to ensure comprehensive service delivery.
Developed individualized case plans based on client needs.
Facilitated access to community resources, and enhanced client support networks.
Scheduled in person meetings with clients.
Case Specialist
3 Years 10 Months
Arizona Department of Child Safety | 11.2021 - 09.2025
Maintained strict confidentiality for all parties involved in a dependency case with the state.
Established a positive rapport with families with an open case.
Provided resources for parents and relatives and their children based on their case.
Developed court reports, case plans and family function assessments for family reunification.
Conducted monthly child safety contact meetings.
Managed meetings virtually and/or in-person for parents, foster parents, court officials, educators, and/or medical advisors.
Residential Coach
1 Year 3 Months
Sedona Sky Academy | 08.2020 - 11.2021
Monitored female students from ages 11 to 18 years old with mental health challenges.
Provided each students with crisis intervention when needed.
Documented each students social behaviors. sleep routine, food intake/outtake, and medication reminder.
Communicated with team members by providing an overview of what occurred and did not occur during the shift.
Direct Support Professional
1 Year 2 Months
Rusty's Morningstar Ranch | 08.2019 - 10.2020
Supervised female adults with Autism.
Supported each individual with their activities of daily living.
Administered daily medication to each individual on the shift.
Monitored and tracked each individual's behavior during the shift for other staff members to review.
Prepared daily meals based on each individual's dietary requirements.
Education
Bachelor of Arts - Women's Studies
Western Illinois University | Macomb, IL | 01-2008
Associate of Arts - American Sign Language (ASL)
William Rainey Harper College | Palatine, IL | 01-2006
High School Diploma
Booker T. Washington High School | Memphis, TN | 01-1998
Skills
Communication
Organization
Case planning
Monitoring
Confidentiality
Teamwork
Time management
Multitasking
Scheduling appointments
Computer literacy
Professionalism
Accomplishments
Family reunification and/or permanency obtained for children who were in foster care.
Certification
First Aid/CPR Certified
Fingerprint Clearance Card
Languages
Sign Language
Elementary
Timeline
Case Manager
Friends of Switchpoint
09.2025 - 12.2025Read More
Case Specialist
Arizona Department of Child Safety
11.2021 - 09.2025Read More
Residential Coach
Sedona Sky Academy
08.2020 - 11.2021Read More
Direct Support Professional
Rusty's Morningstar Ranch
08.2019 - 10.2020Read More
Booker T. Washington High School
High School Diploma
Read More
William Rainey Harper College
Associate of Arts from American Sign Language (ASL)