L.A. Zapata
Houston,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
32
32
years of professional experience
Work History
Administrative Assistant
Custom Car Stereo
2014.01 - 2023.01
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Tax Preparer
Self-employeed
2009.03 - 2014.01
- Assessed client tax situations to determine best filing options.
- Analyzed financial records to verify accuracy of tax returns.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Maintained compliance by adhering to current tax laws and regulations.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Executive Administrative Assistant
Al Lum Properties, Inc.
1990.09 - 2009.02
- Answered high volume of phone calls and email inquiries.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Scheduled appointments and handled calenders for executives.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Assisted in event planning and executing successful corporate functions.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
Education
High School Diploma -
Mary Carroll High School
Corpus Christi, TX05.1988
Skills
- Bi-Lingual
- Excellent Customer Service
- Multi-Line Phone Systems
- Data Entry
- Computer Skills
- Filing
- Critical Thinking
- Strong Problem Solver
- Professional Communication
- Dedicated Team Player
- Appointment Scheduling
- Invoice Processing
- Event Coordination
- Professional and mature
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Custom Car Stereo
2014.01 - 2023.01
Tax Preparer
Self-employeed
2009.03 - 2014.01
Executive Administrative Assistant
Al Lum Properties, Inc.
1990.09 - 2009.02
High School Diploma -
Mary Carroll High School