Lindall Manginsay
Las Vegas,NV
Summary
Professional in multi-unit management, equipped to optimize operations and drive business growth. Consistently exceeded targets through effective resource allocation and strategic planning. Known for fostering team collaboration and adapting to dynamic business needs with focus on achieving results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Area Manager
Tropical Smoothie Cafe
Boise, ID
08.2025 - 05.2026
- Led operational strategies to enhance customer satisfaction and streamline service efficiency.
- Managed inventory levels, ensuring optimal stock availability across multiple locations.
- Developed training programs for staff, resulting in improved service quality and employee retention.
- Implemented performance metrics to monitor team productivity and drive continuous improvement initiatives.
Customer Service Representative
Idaho Department Of Health And Wellfare Region 5
Boise, ID
09.2018 - 05.2025
- Collaborated with families, service providers, and community resources to develop comprehensive treatment plans for children in need
- Collaborated with law enforcement agencies when necessary to ensure child protection measures were implemented effectively
- Assisted families in accessing community resources such as housing assistance programs, mental health services, educational support programs for children with special needs etc
- Increased access to community resources by establishing partnerships with local organizations and agencies.
- Proven ability to learn quickly and adapt to new situations.
Area Director of Operations and Training
C & H Holdings (Dairy Queen)
Rexburg, ID
05.2015 - 07.2018
- Improved operational efficiency by streamlining processes and implementing new systems.
- Developed strategic plans to drive revenue growth, reduce costs, and improve overall business performance.
- Worked cross-departmentally to troubleshoot order and inventory-related issues, generating widespread collaboration and supporting lasting internal partnerships.
- Built culture of employee motivation and active engagement through targeted monthly goals and accountability systems with positive reinforcement.
- Established and monitored quality assurance standards to achieve operational excellence.
Certified Training Manager
U.S. Beef Corporation Dba Arby's
Nampa, ID
04.2010 - 01.2016
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
Education
Bachelor's degree - Business Management
Boise State University
Boise, ID08-2023
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Goals and performance
- Performance management
- Staff training and development
- Cross-functional collaboration
- Customer relationship management
- Staff development
- Resource allocation
- Process improvement
- Controlling costs
- Staff training
Certification
- Driver's License
- ServSafe February 2022 to September 2027
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Area Manager
Tropical Smoothie Cafe
08.2025 - 05.2026
Customer Service Representative
Idaho Department Of Health And Wellfare Region 5
09.2018 - 05.2025
Area Director of Operations and Training
C & H Holdings (Dairy Queen)
05.2015 - 07.2018
Certified Training Manager
U.S. Beef Corporation Dba Arby's
04.2010 - 01.2016
Bachelor's degree - Business Management
Boise State University