Lindall Manginsay
Meridian,USA
Summary
Authorized to work in the US for any employer.
Experienced with overseeing multiple business locations to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Area Manager/ Training coordinator
Dairy Queen C& H Holdings
05.2020 - 11.2024
- Overseeing operations of several stores, cash control, hiring and retaining top talent, assisting in certification of employees, training, inventory control, HR duties including separating employment and documenting misconduct, month end counts, profit & loss
Customer Service Representative 2
Department of Health and Welfare
07.2018 - 02.2020
- Greeting customers with a warm and friendly tone, transferring calls to appropriate party, referring to partners, providing self help options, navigating IBES, Ecase Files, EBT Edge, process documents
- Sorting, opening, scanning, processing mail
- Setting up applications, adding members to case, updating contact information, detailed journaling and setting tasks
- Mentoring new hires and educating them on policy and process
General Manager
US Beef Corporation
05.2010 - 06.2018
- Hiring and retaining top talent, scheduling, projecting sales and labor, conducting staff meetings, inventory counting and ordering, conducting orientations, managing a crew of 20+ employees, navigating several online and excel documents and spreadsheets, Cash control
Product Demonstrator
Exel Demos
02.2006 - 03.2010
- Facilitating product demonstrations, Providing knowledge and training to customers, driving sales of products, counting inventory, setting up product demonstrations, auditing
Education
Bachelor's degree - Business
Boise State University
Boise, ID05.2023
High school or equivalent -
Marian Pritchett Memorial School
08.2004
Skills
- Cash handling
- Typing
- Training & development
- Shift management
- Profit & loss
- Microsoft Word
- Sales management
- Microsoft Outlook
- Recruiting
- Restaurant experience
- Food service
- Computer skills
- Time management
- Communication skills
- Microsoft Excel
- Team management
- Organizational skills
- Employee orientation
- Crew management
- Sales
- Mentoring
- Customer service
- Food safety
- Project management
- Strategic planning
- Leadership
- Employment & labor law
- Customer support
- Administrative experience
- Phone etiquette
Certification
- Driver's License
- Food Handler Certification
- ServSafe, 05/01/17, 03/31/28
Additional Information
I have extensive experience in the customer service industry, I work well in a team as well as independently.
Languages
Spanish
Full Professional
Timeline
Area Manager/ Training coordinator
Dairy Queen C& H Holdings
05.2020 - 11.2024
Customer Service Representative 2
Department of Health and Welfare
07.2018 - 02.2020
General Manager
US Beef Corporation
05.2010 - 06.2018
Product Demonstrator
Exel Demos
02.2006 - 03.2010
High school or equivalent -
Marian Pritchett Memorial School
Bachelor's degree - Business
Boise State University
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