Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Awards
Timeline
Generic

Linda Pacheco

Montgomery,IL

Summary

Motivated and collaborative leader with dedication to learn and consistently show well accounted management. Skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Motivational leader skilled at building relationships with customers, employees and senior management. Consistently showing positive attitude, and willingness to take added responsibilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Pet Supplies Plus
02.2024 - Current
  • Managed 9-14 employees efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Deals with SHRINK and banking
  • Weekly Schedules
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Associate Lead Keyholder

Petsmart
01.2022 - 02.2024
  • Developed communication strategies, managed inventory and financial outcomes, provided leadership, and implemented strategies to increase sales and customer service.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Managed 5-11 employees within shifts.

Customer Service Specialist

Dick's Sporting Goods
01.2021 - 01.2022
  • Provided excellent customer experiences, supervised front-end registers, managed department scheduling, and created an inclusive store environment.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Responded to customer requests for products, services, and company information.

Sales Associate

TJMAXX
01.2019 - 01.2021
  • Responsible for delivering a highly satisfied customer experience, engaging with customers, maintaining a clean store environment, and promoting credit and loyalty programs.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers to encourage repeat business.

Education

Bachelors in Psychopathology -

Northern Illinois University
Dekalb, IL
05.2026

High School Diploma -

Yorkville High School
Yorkville, IL
05.2022

Skills

  • Effective Sales Management
  • 5 C's of sales
  • Relationship-Building
  • Cultivation a positive environment
  • Problem-solving
  • Ability to resolve challenging issues
  • Leadership
  • Ability to motivate and manage others
  • Strong Verbal and written communication
  • Customer Service
  • Customer Service and Engagement

Certification

CPR (Cardiopulmonary Resuscitation)

Volunteer Experience

Caregiver, Renko, 2022-2024, Being on the front lines, assisting with caring responsibilities including pampering cats. Advocating services and leading adoption events.

References

  • Aaron Crain, 1 (331) 302-8113
  • Sierra Tocheck, 1 (331) 245-5821
  • Caralin Nagel, 1 (815) 260-3756

Awards

National High Honor Society, Awarded at Yorkville High School

Timeline

Assistant Store Manager

Pet Supplies Plus
02.2024 - Current

Associate Lead Keyholder

Petsmart
01.2022 - 02.2024

Customer Service Specialist

Dick's Sporting Goods
01.2021 - 01.2022

Sales Associate

TJMAXX
01.2019 - 01.2021

Bachelors in Psychopathology -

Northern Illinois University

High School Diploma -

Yorkville High School

Similar Profiles

CREATE PROFILE
Linda Pacheco