Linda Stephanie Yonca Gomez
Freeport,NY
Summary
Results-driven professional with experience in bilingual customer service and restaurant operations. Known for commitment to maintaining high standards of service quality, ready to support continuous improvement and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Bilingual Restaurant Team Member
Imperial Diner
Freeport, NY
12.2022 - 06.2025
- Resolved complaints by actively listening and providing appropriate solutions.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained cleanliness and organization of work areas.
- Assisted in training new team members on procedures and best practices.
- Managed inventory by restocking supplies as needed during shifts.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Processed payments accurately and efficiently using POS system.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Packaged and bagged cooked food and prepared items.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Bilingual Customer Service Representative
Telat
Mexico City, Mexico
08.2019 - 08.2022
- Provided customer service in both English and Spanish through email and chat support.
- Monitored customer feedback and reported trends to management.
- Answered customer inquiries and provided accurate information and assistance regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Bilingual Customer Service Representative
Teleperformance
Mexico City, Mexico
05.2019 - 07.2019
- Assisted customers with inquiries in both English and Spanish through phone and chat support.
- Resolved customer complaints using company policies and procedures.
- Provided product information and guidance to customers effectively.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Laboratory Technician
Hospital Materno Infantil Cuautepec
Mexico City, Mexico
05.2017 - 08.2017
- Prepared laboratory specimens for analysis and testing.
- Assisted in the collection and processing of biological samples.
- Documented test results and ensured accurate record-keeping.
- Collaborated with healthcare professionals to support patient care efforts.
- Followed safety protocols to maintain a sterile laboratory environment.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Completed lab tests and communicated results to supervising staff.
- Ensured that all laboratory areas were kept clean and orderly at all times.
Education
Laboratory Technician - Laboratory Technician
UNAM
Mexico City01-2017
Skills
- Bilingual customer service
- POS system operation
- Inventory management
- Innovative problem solving
- Active listening
- Verbal and written communication
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Bilingual Restaurant Team Member
Imperial Diner
12.2022 - 06.2025
Bilingual Customer Service Representative
Telat
08.2019 - 08.2022
Bilingual Customer Service Representative
Teleperformance
05.2019 - 07.2019
Laboratory Technician
Hospital Materno Infantil Cuautepec
05.2017 - 08.2017
Laboratory Technician - Laboratory Technician
UNAM