Results-driven professional with over 20 years of customer service experience. Recognized for strong relationship-building skills and critical thinking. Eager to apply expertise to enhance service efficiency and drive customer satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Redlinski Meats
Buffalo, NY
07.2003 - 12.2026
Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
Processed orders accurately using point-of-sale systems, ensuring timely delivery of products.
Trained new staff on customer service protocols and company policies, fostering team cohesion.
Developed and implemented strategies to improve service response times, increasing operational efficiency.
Server/Assistant Bartender
Max's Classic American Grill
Cheektowaga, NY
06.2005 - 06.2016
Supported servers by delivering food and beverages promptly, ensuring seamless dining experiences.
Assisted in maintaining cleanliness and organization of dining area, enhancing guest satisfaction.
Collaborated with kitchen staff to expedite food orders, improving service efficiency.
Trained new team members on restaurant protocols and customer service best practices.