Lindsay Crabtree
Center City,MN
Summary
Innovative leader and organizational problem-solver with 17 years of experience in healthcare-related software implementations. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using process improvement, effective communication, and building positive company culture to maximize employee engagement and performance.
Overview
17
17
years of professional experience
Work History
Sr. Director of IT Product Development
Emerging Therapy Solutions (ETS)
01.2024 - Current
- Successfully launched innovative tools for cost containment in FDA-approved cell and gene therapies.
- Led IT/analytics team standups, managed JIRA backlog, and sprint planning.
- Worked directly with key stakeholders to propose features and navigated business requirement discussions.
- Oversaw projects through all development stages.
- Designed Portal UX/UI for a new line of business.
- Managed team through organizational change; conducted gap analysis and planning meetings.
Sr. Project Manager, Product Owner
Logisolve
03.2022 - 12.2023
- Facilitated team design meetings and created design work to communicate with the development team in the US and overseas for the implementation of healthcare cash reconciliation software.
- Created all online customer training documentation via HelpScout.
- Implemented project plans for onboarding hospitals and clinics, including writing business requirements for development teams to configure bank files, credit card files, and batch data from practice management systems into the customer platform.
- Led meetings with customer stakeholders for feedback, design requests, and ongoing problem solving, workflow process improvement.
- Provided comprehensive QA/UAT testing and bug documentation for developers prior to releases.
- Key member of compliance team which achieved successful SOC2 Type 1 attestations for 2022 and 2023.
Clinic Director
Woodbury Family Chiropractic
08.2021 - 03.2022
- Interim position created to oversee clinic operations, billing, and train/transition a large, 700-patient visit per week clinic onto a new EMR/billing software platform.
- Worked directly with the remote clinic owner to ensure clinic profitability through the transition and to mentor staff through organizational change.
- Created organizational flows and processes for new systems, and developed a strategy for change management-related issues.
CEO
ClinicDr**
04.2018 - 07.2021
- Led SaaS healthcare software business to successful acquisition in Summer 2021.
- Held quarterly board meetings and presented corporate strategy to stakeholders.
- Products implemented for customers included cloud-based Electronic Health Records, Scheduling, Practice Management/Insurance Billing, Electronic Patient Billing, Electronic Patient Check-In, and Subjective (Complaints) Documentation Workflows, CRM/Patient Marketing, Telehealth, Mobile Patient App, Mobile Provider App, Enterprise Solution for 835 Auto-Posting, 837 Clearinghouse Submissions, Denial Management, and AI/Claim Scrubber Technologies.
- Devised management tools and processes to oversee hundreds of healthcare clinics in the US for billing and practice management/EHr implementation
- Worked as part of a sales team and promoted a SaaS application at conferences and seminars nationwide to large integration groups.
- AI (artificial intelligence) project co-lead for reviewing machine learning data on historical claims to apply into software development features.
Chief Operating Officer
ClinicDr**
10.2017 - 04.2018
- Led operational initiatives for ClinicDr and supervised operational and customer service team functions.
- Collaborated with overseas developers to design user interfaces.
- Enhanced collaboration with industry leaders in medical integration through strategic initiatives.
- Attended industry events to market ClinicDr brand and products.
- Managed integration processes for new clients.
- Collaborated with finance team to implement online invoicing for customers.
- Held Board of Directors position as secretary.
Chief Financial Officer
ClinicDr**
03.2016 - 10.2017
- Optimized financial procedures to enhance collection rates.
- Oversaw all invoicing processes.
- Identified organizational KPIs and created reporting and dashboards for the executive team and board of directors.
- Continued oversight of all clinic onboarding and customer service activities.
- Held Board of Directors position as secretary.
Vice President
ClinicDr**
08.2013 - 03.2016
- Created and implemented organizational process flows for Customer Service and Claim Operations.
- Transitioned internal operations to fully remote setup.
- Worked with the development team to create UI designs for Service Centers, for streamlining SaaS operations with clinics nationwide.
- Oversaw customer onboarding, training, and change management processes.
- Held Board of Directors position as secretary.
Director of Customer Service
ClinicDr**
09.2007 - 07.2013
- Directed and coordinated all customer service efforts in the company.
- Oversaw team direction through strategic hiring and career development.
- Provided IT team with UI design and testing of new features and products.
- Designed software features for overseeing and categorizing outstanding AR for healthcare clinics, for managing insurance denials, and patient liability portions.
- Appointed to Board of Directors in 2010 as secretary.
Education
Executive Coaching, Change Management Training
Stirling Strategy Consultants, 2013 - 2021
Bachelor of Science - Athletic Training, Exercise Science
Minnesota State University Moorhead
Skills
- Project Management
- Product Ownership
- Business Analysis
- QA/UAT Testing
- Team Leadership/Change Management
- Client Training/Implementation
- Documentation/Business Requirement Writing
- Process Improvement
- AWS monitoring tools (CloudWatch, Inspector, GuardDuty, CloudTrail)
- Agile/Scrum
- JIRA, Trello, Asana, GitHub
- Use Case
- Figma UI/UX
- Microsoft Office, CRM products
- SOC2 Compliance
Additional Information
**ClinicDr is now known/recognized as ChiroSpring 360
Timeline
Sr. Director of IT Product Development
Emerging Therapy Solutions (ETS)
01.2024 - Current
Sr. Project Manager, Product Owner
Logisolve
03.2022 - 12.2023
Clinic Director
Woodbury Family Chiropractic
08.2021 - 03.2022
CEO
ClinicDr**
04.2018 - 07.2021
Chief Operating Officer
ClinicDr**
10.2017 - 04.2018
Chief Financial Officer
ClinicDr**
03.2016 - 10.2017
Vice President
ClinicDr**
08.2013 - 03.2016
Director of Customer Service
ClinicDr**
09.2007 - 07.2013
Bachelor of Science - Athletic Training, Exercise Science
Minnesota State University Moorhead
Executive Coaching, Change Management Training
Stirling Strategy Consultants, 2013 - 2021
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