Lindsay Craycroft
Hendersonville,Tennessee
Summary
Strategic operations leader with over 10 years of experience in valued based care with a proven ability to drive organizational efficiency, revenue growth, and operational excellence. Known for cultivating strong client and employee relationships, leading high-performing teams, and fostering a culture of accountability and engagement. Skilled at leveraging technologies, data, and scalable systems to optimize processes, enhance service delivery, and support innovation-driven business objectives. Passionate about aligning operational strategy with organizational goals to deliver measurable impact and sustainable results. I value investing in my team first in order to achieve excellence.
Overview
18
18
years of professional experience
Work History
Sr. Director Operations and Central Engagement
Amedisys
Nashville, TN
05.2023 - Current
- Led cross-functional teams to develop and implement strategic initiatives aligned with organizational goals.
- Drove process improvements that enhanced operational efficiency and reduced costs across multiple departments.
- Established performance metrics to evaluate program effectiveness and inform strategic decision-making processes. Measurable metrics with goals met by end of first year and maintained throughout the length of the program. Requires all team members to be efficient in their role.
- Spearheaded change management initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Cultivated relationships with key stakeholders to drive engagement and support for new projects and initiatives.
- Evaluated industry trends to identify opportunities for innovation, driving competitive advantage in the marketplace. First to design Geo-Mapping with Netsmart to decrease drive times and increase productivity.
- Mentored Clinical Managers and care teams to ensure consistent delivery of patient-centered care with a record report of 100% employee retention reported due to employee satisfaction for three years.
Regional Clinical Director
Aspire Health
Nashville, TN
04.2019 - 05.2023
- Directed regional clinical operations, ensuring compliance with healthcare regulations and standards.
- Implemented strategic initiatives to enhance patient care and optimize resource allocation. Decreased readmissions by 30% within the first year and maintained a readmission rate of < 25% for 3/4 markets each year for quality metrics.
- Mentored and trained field Nurse Practitioners, fostering professional development and improving team performance while serving patients in their home. Visit adherence with patients successful at 95% with various visit modalities available to serve patients and their families.
- Evaluated program efficacy through regular audits, ensuring quality assurance across all clinical practices.
- Spearheaded implementation of electronic health record systems, enhancing data accuracy and accessibility for clinical teams.
- Collaborated with multiple different health plans monthly to ensure continuity of care and customer satisfaction. Increased admission rate by 15% by working closely with local health plan leaders to ensure successful outreach.
- Lead a valued based palliative program alongside a commercial chronic care program to ensure continuity of care throughout ones lifespan
Director of Nursing
Aspire Health
Nashville, NC
03.2015 - 04.2019
- Directed virtual nursing operations, ensuring compliance with regulatory standards and best practices.
- Developed and implemented patient care protocols to enhance service delivery for our triage team serving 20k patients.
- Mentored nursing staff, fostering professional growth and improving team performance.
- Collaborated with multidisciplinary teams, Nationally, to optimize patient outcomes and streamline processes
- Developed EHR training, webinars, and education programs for disease-specific clinical topics.
Home Health Case Manager
Suncrest Home Health
Madison, TN
05.2011 - 02.2014
- Coordinated patient care plans with interdisciplinary teams to enhance service delivery and improve patient outcomes.
- Assessed client needs through comprehensive evaluations, ensuring tailored support and resources.
- Implemented best practices in case management, enhancing operational efficiency and compliance with regulations.
- Mentored junior staff on effective case management techniques, fostering professional development within the team.
RN Hospice Nurse
Alive Hospice
Nashville, TN
11.2007 - 08.2011
- Administered medications and treatments according to established protocols and patient care plans.
- Monitored vital signs and assessed patients' conditions to identify changes in health status.
- Collaborated with multidisciplinary teams to develop and implement individualized care strategies.
- Educated families on disease processes, medication management, and symptom control strategies.
- Facilitated family meetings to discuss patient goals, preferences, and advanced care planning options.
- Advocated for patients' rights and preferences in multidisciplinary care discussions and decisions.
- Managed pain effectively by closely monitoring symptoms and adjusting medications accordingly.
- Improved patient comfort by providing compassionate end-of-life care and symptom management.
Education
Doctorate Nursing Pracice - Palliative
Vanderbilt
Nashville, TN05-2017
Master of Science - Nursing
Maryville University of Saint Louis
St. Louis, MO05-2014
Bachelor of Science - Nursing
Cumberland University
Lebanon, TN05-2006
Skills
- Lead the design and implementation for the GUIDE program by utilizing our current palliative team to help drive excellent care to families in need while optimizing staffing for business goals
- Lead EMR development and implementation with Netsmart to optimize our system for better patient management and employee oversight for valued based program We were the first palliative program to design and implement a home palliative EMR documentation platform with Netsmart
- Lead the design with Netsmart for the implementation of their first Geo Mapping system to help improve drive times and scheduling efficiencies
- Lead the design and implementation of Care Manager, an EHR system that would seamlessly integrate with our EMR for faster and more accurate updates
Amedisys:
- New program development for Medicare Advantage patients for transitional care support after acute care services including oversight for documentation design, clinical outcomes and billing
- EMR development and implementation for a company serving 17K patients
- New program development for a fee-for-service Commercial Health Plan providing palliative care virtual and in-person
Aspire:
Timeline
Sr. Director Operations and Central Engagement
Amedisys
05.2023 - Current
Regional Clinical Director
Aspire Health
04.2019 - 05.2023
Director of Nursing
Aspire Health
03.2015 - 04.2019
Home Health Case Manager
Suncrest Home Health
05.2011 - 02.2014
RN Hospice Nurse
Alive Hospice
11.2007 - 08.2011
Doctorate Nursing Pracice - Palliative
Vanderbilt
Master of Science - Nursing
Maryville University of Saint Louis
Bachelor of Science - Nursing
Cumberland University