Lindsay DeBlasis
Cincinnati,OH
Summary
Detail-oriented office manager known for reliability and strong organizational skills. Experienced in managing daily operations, payroll processing, and staff training, committed to fostering a productive work environment.
Overview
23
23
years of professional experience
Work History
Office Manager
Oakley Pub and Grill
Cincinnati, OH
04.2020 - Current
- Coordinated scheduling for employees, balancing coverage needs with labor costs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed accounts payable and receivable processes, ensuring timely transactions.
- Reconciled monthly bank statements to maintain accurate financial records.
- Prepared and processed payroll for multiple employees, ensuring compliance with regulations.
- Developed and implemented efficient bookkeeping procedures to enhance accuracy.
- Oversaw financial reporting activities, identifying discrepancies and resolving issues promptly.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Established QuickBooks accounting system to reflect accurate financial records.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Reduced financial discrepancies by performing monthly reconciliations of bank accounts.
- Developed standard operating procedures, improving consistency in service quality across shifts.
Restaurant Manger
Oakley Pub and Grill
Cincinnati, OH
04.2017 - Current
- Managed daily operations to ensure seamless service and customer satisfaction.
- Trained and mentored staff, fostering a positive work environment and enhancing team performance.
- Analyzed customer feedback to drive menu improvements and enhance dining experience.
- Oversaw scheduling and labor management to align staffing with peak service times.
- Coordinated special events, increasing revenue through tailored offerings and promotions.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Fostered positive work environment, leading to decrease in staff turnover.
- Managed staff schedules and maintained adequate coverage for all shifts.
Bartender Supervisor
Oakley Pub and Grill
Cincinnati, OH
04.2017 - Current
- Supervised daily operations, ensuring efficient service and adherence to quality standards.
- Developed cocktail menus, incorporating customer preferences and seasonal ingredients.
- Resolved customer complaints promptly, maintaining a positive pub atmosphere.
- Implemented training programs for new staff, improving service consistency and skills development.
- Monitored compliance with health regulations, ensuring safety standards were consistently met.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Restaurant Server
The Capital Grille
Cincinnati, OH
10.2015 - 04.2017
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely food and beverage service.
- Collaborated with kitchen staff to ensure accurate meal preparation and presentation.
- Trained new servers on menu knowledge and customer interaction best practices.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bartender Shift Manager
Bella Brava
St Petersburg, FL
03.2009 - 07.2015
- Supervised bar staff, ensuring adherence to operational standards and customer service excellence.
- Developed and implemented efficient inventory management processes, reducing waste and optimizing stock levels.
- Trained new bartenders on cocktail preparation, customer interactions, and point-of-sale systems.
- Coordinated shift schedules to maximize coverage during peak hours, improving service efficiency.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Server, Trainer, Takeout Restaurant
Outback Steakhouse
St Petersburg, FL
06.2003 - 02.2009
- Developed training materials to enhance server knowledge and improve service quality.
- Facilitated onboarding sessions for new servers, ensuring adherence to company standards.
- Mentored staff on menu offerings and upselling techniques to boost customer satisfaction.
- Evaluated server performance, providing constructive feedback to foster continuous improvement.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
Education
High School Diploma -
Northeast High School
St Petersburg, FL05-2004
Skills
- Customer service
- Office management
- Office administration
- Data entry
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Account reconciliation
- Multitasking and organization
- Reliability
- Quickbooks
Timeline
Office Manager
Oakley Pub and Grill
04.2020 - Current
Restaurant Manger
Oakley Pub and Grill
04.2017 - Current
Bartender Supervisor
Oakley Pub and Grill
04.2017 - Current
Restaurant Server
The Capital Grille
10.2015 - 04.2017
Bartender Shift Manager
Bella Brava
03.2009 - 07.2015
Server, Trainer, Takeout Restaurant
Outback Steakhouse
06.2003 - 02.2009
High School Diploma -
Northeast High School