Dynamic small business owner with a proven track record at JSSL Construction, excelling in customer relations and relationship building. Enhanced client satisfaction through strategic planning and exceptional service, achieving financial growth. Skilled in verbal communication and adept at managing operations, ensuring efficiency and fostering a collaborative team environment.
Overview
17
17
years of professional experience
Work History
Owner
JSSL Construction
02.2016 - Current
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Secretary
Fetter Brothers Constructio
03.2021 - 07.2024
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained daily report documents, memos and invoices.
Scheduled appointments and conducted follow-up calls to clients.
Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Entered data into system and updated customer contacts with information to keep records current.
Maintained electronic filing systems and categorized documents.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Provided clerical support to company employees by copying, faxing, and filing documents.
Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Radiologic Technologist
Marion General Hospital
07.2008 - Current
Registered Ct Technologist and Diagnostic Imaging
Enhanced patient experience with compassionate communication and meticulous attention to detail during examinations.
Assisted in training new Radiologic Technologists on department policies, procedures, equipment usage, and best practices for patient care.
Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
Cultivated a positive team atmosphere by sharing knowledge, offering assistance, and fostering collaboration among colleagues.
Operated radiologic equipment to produce diagnostic images and films.
Improved patient care by efficiently performing diagnostic imaging procedures, including X-rays and CT scans.
Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
Optimized image quality by adjusting technical factors according to specific patient needs or clinical indications within prescribed dose limits.
Streamlined workflow in the radiology department by organizing schedules and maintaining accurate records of completed procedures.
Promoted patient comfort during invasive procedures, using careful positioning techniques and clear explanations of each step in the process.
Provided compassionate care to patients, easing their concerns and fostering positive experience during imaging procedures.
Erection & Metal Decking Site Manager at JSW Severfield Structures Ltd (JSSL)Erection & Metal Decking Site Manager at JSW Severfield Structures Ltd (JSSL)