Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Health Insurance Advisor
Insight Global
Remote
08.2024 - 06.2025
Developed tailored health insurance solutions for clients, enhancing coverage options and satisfaction.
Analyzed client needs to provide personalized advice, ensuring compliance with industry regulations.
Conducted comprehensive market research to identify emerging trends and adjust product offerings accordingly.
Facilitated workshops and training sessions for clients on policy benefits and enrollment processes.
Managed around 40-50 calls daily
Team Leader
Bank Of America
Remote
01.2020 - 09.2024
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Learned every team members' role to offer skilled backup during shortages and high-volume periods.
Delivered superior customer service in every interaction and skillfully resolved conflicts.
Managed over 20 members
Customer Service Representative
United Health Care
Greensboro NC
08.2016 - 01.2020
Perform all roles necessary to ensure that clients have thorough understanding of their benefit details and claim’s processing
Provide and assist members and providers who have questions and concerns regarding their health benefits, pharmacy services, claims, and enrolling/selecting health plans
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Established relationships with customers
Handled over 50 calls daily
Customer Service Representative
National Wholesale Co
Lexington NC
10.2011 - 01.2016
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Streamlined call center processes for improved efficiency and reduced wait times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.