Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsay Holt

Lexington,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Health Insurance Advisor

Insight Global
Remote
08.2024 - 06.2025
  • Developed tailored health insurance solutions for clients, enhancing coverage options and satisfaction.
  • Analyzed client needs to provide personalized advice, ensuring compliance with industry regulations.
  • Conducted comprehensive market research to identify emerging trends and adjust product offerings accordingly.
  • Facilitated workshops and training sessions for clients on policy benefits and enrollment processes.
  • Managed around 40-50 calls daily

Team Leader

Bank Of America
Remote
01.2020 - 09.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Managed over 20 members

Customer Service Representative

United Health Care
Greensboro NC
08.2016 - 01.2020
  • Perform all roles necessary to ensure that clients have thorough understanding of their benefit details and claim’s processing
  • Provide and assist members and providers who have questions and concerns regarding their health benefits, pharmacy services, claims, and enrolling/selecting health plans
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Established relationships with customers
  • Handled over 50 calls daily

Customer Service Representative

National Wholesale Co
Lexington NC
10.2011 - 01.2016
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Manage 50-65 calls daily

Education

High School Diploma -

Lexington Senior High School
Lexington, NC
06.2009

Skills

  • Customer Service
  • Technical Troubleshooting
  • Complaint resolution
  • Technical Support

Timeline

Health Insurance Advisor

Insight Global
08.2024 - 06.2025

Team Leader

Bank Of America
01.2020 - 09.2024

Customer Service Representative

United Health Care
08.2016 - 01.2020

Customer Service Representative

National Wholesale Co
10.2011 - 01.2016

High School Diploma -

Lexington Senior High School
Lindsay Holt