Open To Work
LINDSAY HOPPER
Roswell,GA
Summary
Detail-oriented Assistant Manager offers more than an extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Hollywood Feed
Alpharetta, Georgia
11.2024 - Current
- Assisted in managing daily store operations and staff schedules.
- Delegated work to staff, setting priorities and goals.
- Trained new team members on customer service standards and product knowledge.
- Provided exceptional customer service to enhance shopping experiences.
- Handled customer inquiries and resolved issues promptly and professionally.
- Supported sales strategies by engaging customers and upselling products effectively.
- Coordinated inventory management to ensure stock availability and organization.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Manager
Sleep Number Corporation
Smyrna, Georgia
05.2017 - 10.2024
- Oversaw daily operations of retail and distribution centers.
- Managed team performance, providing coaching to enhance skills and achieve targets.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed sales data to identify trends, informing process improvements and strategic decisions.
- Monitored staff performance and addressed issues.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions, ensuring role coverage and operational continuity.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Bachelor of Arts - Communications
Berry College
Rome, GA 08.2006 - 12.2006
Skills
- Customer service
- Upselling techniques
- Customer satisfaction
- Product knowledge
- Inventory management
- Coaching others
- Employee training
- Staff training and development
- Recruitment and hiring
- Time management
- Problem-solving
- Customer relationship management (CRM)
- Adobe creative suite (photoshop, illustrator, dreamweaver)
- Team building
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteTimeline
Assistant Manager
Hollywood Feed
11.2024 - Current
Manager
Sleep Number Corporation
05.2017 - 10.2024
Bachelor of Arts - Communications
Berry College
08.2006 - 12.2006