LINDSAY JACKSON
Sammamish,WA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
Work History
IME Scheduling Assistant
Dr. Allen W. Jackson LLC
05.2010 - 05.2018
- Responsible for managing in-bound scheduling traffic of Independent Medical Exams
- Manage entire process of billing cycle from invoicing to collection to assure payments are received in a timely matter
- Work directly with attorneys in the scheduling of attorney conferences, depositions and trial testimonies
- Record all records of Independent Medical Exams, record reviews, addendums, depositions, trial testimonies.
Small Joint Sales Specialist
Pacific Medical Inc.
11.2008 - 05.2010
- Responsible for all aspects of sales in the Seattle territory for the Arthrex Small Joint family of products including but not limited to forefoot, mid-foot, and hind-foot procedures, ankle fracture, soft tissue tendon fixation, hand, wrist and elbow procedures
- Required to assimilate and learn a high level of technical information, anatomy and indications as it relates to surgery and procedures
- Spends majority of time in surgery interacting with both staff and surgeons.
Chronic Disease Representative
Alcon Laboratories / Innovex
06.2007 - 11.2008
- Due to exceptional work performance after just 6 months, I was one of few Innovex employees chosen to be hired on full time with Alcon Laboratories
- Responsible for managing the Seattle territory and achieving product-specific quota attainment through POA execution of sales product interactions
- Exceeded market share quota for the year of 2007
- 2007 MVP Performance – Pataday - 105.01%, Travatan - Z 104.58%, Tobradex - 106.38%
- Provide comprehensive service for all ophthalmic, allergy, glaucoma and tear products
- Ensure required product distribution by calling on ophthalmologists in hospitals, surgery centers, and retail pharmacies
- Additional responsibilities include speaker development, cultivation of doctors for phase IV clinical studies, managed care support, and formulary implementation.
Sales Account Manager
Misys Healthcare Systems
07.2005 - 06.2007
- Managed over 200 hospital accounts, including Kaiser Permanente, Centura Healthcare, Covenant Healthcare, and Adventist Health
- In first 6 months of position brought in over $2.5 million in sales from client base
- Made 110% annual sales quota in first year as a Sales Account Manager
- Directly responsible for over 8% of the hospital division's North American revenue ($8 million)
- Developed professional relationships with C-Level Executives throughout my assigned territory
- Qualified for Misys President's Club awards trip
- Negotiated and won contracts over $1.5 Million for upgrades and advanced laboratory modules.
Inside Sales Representative
MediSolution
09.2004 - 07.2005
- Specialized skills in lead development which yielded over 60% increase in new sales
- Responsible for lead generation and territory development in support of the US sales and marketing team
- Responsible for contacting target lists including hospitals, large physician groups, durable medical equipment distributors and laboratories
- Managed MediSolution Customer Relationship Management System.
Education
Bachelor of Science in Health and Exercise Science -
Colorado State University
01.2002
Skills
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross Selling
Training
- Solution Selling, 3 days, Intense 3 day course that provided training for fundamental selling skills, and selling value
- GPS (Global Professional Selling), 1 week, One week course focusing on a consultative selling approach
Timeline
IME Scheduling Assistant
Dr. Allen W. Jackson LLC
05.2010 - 05.2018
Small Joint Sales Specialist
Pacific Medical Inc.
11.2008 - 05.2010
Chronic Disease Representative
Alcon Laboratories / Innovex
06.2007 - 11.2008
Sales Account Manager
Misys Healthcare Systems
07.2005 - 06.2007
Inside Sales Representative
MediSolution
09.2004 - 07.2005
Bachelor of Science in Health and Exercise Science -
Colorado State University