Lindsay Kreuter
LOTHIAN,MD
Summary
Accomplished Supervisor/Administrative Assistant with a proven track record at the Maryland Dept of Natural Resources, enhancing team productivity and customer satisfaction. Expert in workflow management and problem-solving, with exceptional leadership and communication skills. Spearheaded initiatives that significantly improved operational efficiency and staff proficiency.
Overview
12
12
years of professional experience
Work History
Supervisor/Administrative Assistant II
Maryland Dept of Natural Resources
Solomons, MD
11.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Recruits private business to act as LRS agents for the state and instructs such agents on their legal and procedural responsibilities for conducting transactions, such as selling hunting and fishing licenses.
Lead/Administrative Assistant I
Maryland Department of Natural Resources
Annapolis, MD
01.2018 - 10.2023
- Assisted with new employees, ensuring smooth transitions into their roles within the DNR
- Assist higher level LRS staff in planning and scheduling the activities and daily task to the technicians.
- Developed training materials for administrative support staff to improve job skills and knowledge.
- Optimized office supply inventory levels through careful monitoring and cost-effective purchasing strategies.
- Review and approve work of LRS technicians.
- Train LRS Technicians.
- Answers questions and inquires from the general public about DNR laws and regulations.
- Calculates and collects required fees and taxes for vessel registrations and licenses.
Technician I- III
Maryland Dept of Natural Recources-LRS
Prince Frederick, MD
12.2012 - 01.2018
- Collect revenue and information on the insurance of vessel titles and registration, hunting and fishing license and commercial tidal fish license's.
- Answer questions from the general public and licensing registration and certification regulation and procedures.
- Provide related customer service to the public and to communicate clearly and professional to help the public understand laws rules and regulation on vessel taxes, registration and hunting and fishing licenses.
- Announce general DNR news and awareness.
Education
High School Diploma -
Southern High School
Harwood MD06-2008
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Decision-making
- Verbal and written communication
- Coaching and mentoring
- Documentation and reporting
- Workflow management
Timeline
Supervisor/Administrative Assistant II
Maryland Dept of Natural Resources
11.2023 - Current
Lead/Administrative Assistant I
Maryland Department of Natural Resources
01.2018 - 10.2023
Technician I- III
Maryland Dept of Natural Recources-LRS
12.2012 - 01.2018
High School Diploma -
Southern High School