Lindsay Kunst
Des Plaines,IL
Summary
Serviced-focused Operations Director dedicated to delivering positive experiences to promote customer loyalty and increase in business growth. Orchestrates optimal resource utilization to exceed and maintain expected operational needs. Sales leader with sound judgment, strategic planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
Work History
Area Operations Director
HS Spa Management Group
07.2024 - 08.2025
- Developed and implemented training programs for staff, improving service quality and employee engagement.
- Led cross-functional teams to drive strategic initiatives, ensuring alignment with corporate objectives.
- Analyzed operational data to identify trends, optimizing resource allocation and reducing costs.
- Coordinated with marketing teams to promote spa services, increasing customer retention rates.
- Established performance metrics for staff evaluation, fostering accountability and continuous improvement.
- Managed vendor relationships to negotiate contracts, securing favorable terms and maintaining quality standards.
- Oversaw recruitment efforts for all locations, ensuring the hiring of top talent to support business growth.
- Effectively resolved escalated customer complaints through careful investigation and timely resolution tactics, improving overall customer experience ratings within the area served.
- Fostered strong relationships with local community leaders and organizations, positioning the brand as a respected member of the community in each location served.
- Successfully opened new locations within the designated area, managing construction timelines and store launches effectively.
Senior Manager
PCRK GROUP
Palatine, IL
10.2020 - 06.2024
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Territory Sales Manager
Architex International
Houston, TX
01.2013 - 08.2018
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Targeted prospects in other territories through careful research of competitor products, services and trends.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Education
William Rainey Harper College
Palatine, ILIllinois State University
Normal, ILSkills
- Microsoft Office Suite
- Adobe Systems Adobe Acrobat
- Sales Tracking
- Financial Statement Review
- Customer Service
- Records Organization and Management
- Google Analytics
- Business Management
- Hiring and Onboarding
- Corporate Social Responsibility
- Project Management
- Department Oversight
- Finance and Accounting Oversight
- Cost Management
- Google Drive
- Sales Promotion
- Management Team-Building
- Policy Development and Enforcement
- Performance Monitoring and Evaluation
- Business Leadership
- Sage 50 Accounting
- Learning Strategies
- Complex Problem-Solving
- YouTube
Timeline
Area Operations Director
HS Spa Management Group
07.2024 - 08.2025
Senior Manager
PCRK GROUP
10.2020 - 06.2024
Territory Sales Manager
Architex International
01.2013 - 08.2018
William Rainey Harper College
Illinois State University