Lindsay Ludovissy Maas
UnityPoint Finley Hospital
Dubuque,IA
14
years of professional experience
Hardworking and adaptable Environmental Services professional with a focus on infection control and safe cleaning practices. Experienced in disinfecting patient rooms, discharge areas, and public spaces, collecting waste, and supporting quality control in a fast-paced hospital setting.
Work History
Environmental Services Housekeeper
10 Months- Cleaned patient rooms, discharge areas, and public spaces to support safe, sanitary hospital environment.
- Disinfected high-touch surfaces using approved infection-control procedures and cleaning chemicals.
- Followed isolation cleaning guidelines to prevent cross-contamination and support patient safety.
- Collected and disposed of waste, soiled linens, and sharps containers following hospital safety protocols.
Customer Service Representative
4 Years- Resolved customer inquiries through chat, email, and phone with accurate, timely support.
- Documented service requests and account details in CRM for consistent follow-up.
- Strengthened retention by delivering professional support and resolving concerns promptly.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma
Skills
Cleaning and sanitation
Infection control
Sanitation methods
Quality control
Patient support
Team collaboration
Team building
Interests
Personal Development and Self-Improvement
I enjoy helping others and giving back to the community.
Spending time with my children.
Parenting that has always been my most rewarding position in life and the most important.
Timeline
Environmental Services Housekeeper
UnityPoint Finley Hospital
10.2024 - 08.2025Read More
Customer Service Representative
Wslive
04.2011 - 04.2015Read More
Hempstead High School
High School Diploma
Read More