Lindsay Mallard
San Antonio
Summary
Organized Medical Practice Manager with a high degree of professionalism and ethical conduct. Enthusiastic professional committed to building positive relationships with staff and patients.
Overview
23
23
years of professional experience
Work History
Medical Practice Manager
Heritage Pediatrics, PLLC
San Antonio, TX
03.2013 - Current
- Lead a team of 15 employees and 5 physicians in implementing structural and clinical changes to enhance team dynamics.
- Coordinate and conduct monthly partner meetings and regular staff training to ensure continuous improvement.
- Oversee daily operations and enhance team efficiency, resulting in improved patient satisfaction and streamlined workflows.
- Encourage a collaborative environment, promoting open communication among staff to boost morale and support professional growth.
- Streamlined patient scheduling to enhance appointment efficiency and reduce wait times.
- Played a large role in EHR implementation from paper charts.
- Analyzed financial reports to identify cost-saving opportunities while maintaining quality care standards.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations.
- Managed and evaluated accounting, budgeting, and financial reporting. Identified opportunities to reduce costs.
Branch Manager
ResCare HomeCare
San Antonio, TX
09.2010 - 03.2013
- Led branch to highest evaluation score in North/Central Texas, enhancing regional reputation.
- Managed billing and staffing records, improving payroll accuracy and financial reporting.
- Strengthened community ties through outreach, boosting client referrals and satisfaction.
- Established compliance protocols, minimizing regulatory risks and violations.
- Fostered a supportive work environment, enhancing service quality through staff training.
Supervisor of Payment Processing
South Texas Radiology Group
San Antonio, TX
11.2009 - 09.2010
- Led a team of 17 in payment processing, ensuring accurate weekly insurance reports.
- Improved department efficiency through strategic operations management.
- Generated weekly analytical reports for executive leadership.
- Streamlined processes for Medicare and Medicaid payment accuracy.
- Enhanced team productivity with effective supervision and guidance.
Operations Manager
TeenTown, Inc.
Salina, KS
06.2003 - 11.2009
- Oversaw daily operations of a 14,000 sq ft teen facility, enhancing efficiency and engagement.
- Directed HR functions and financial management, ensuring smooth payroll and budget adherence.
- Managed donor database and coordinated events, boosting community involvement and funding.
- Developed student programs, fostering leadership and providing enriching after-school activities.
- Implemented marketing strategies, increasing visibility and participation in programs.
Education
MBA -
Pittsburg State University
Pittsburg, KS05.2027
Bachelor of Science - Psychology, Minor in Sociology
Pittsburg State Univrsity
Pittsburg, KSSkills
- Leadership (Expert)
- Operations Management (Expert)
- Healthcare Administration (Expert)
- QuickBooks (Expert)
- Financial Management (Expert)
- HR Management (Expert)
- Compliance (Expert)
- Team Building (Expert)
- Budget Management (Expert)
- Program Development (Expert)
Affiliations
- Medical Group Management Association (MGMA)
- American Academy for Pediatrics (AAP)
- Pediatric Practice Managers Association (PPMA)
Timeline
Medical Practice Manager
Heritage Pediatrics, PLLC
03.2013 - Current
Branch Manager
ResCare HomeCare
09.2010 - 03.2013
Supervisor of Payment Processing
South Texas Radiology Group
11.2009 - 09.2010
Operations Manager
TeenTown, Inc.
06.2003 - 11.2009
MBA -
Pittsburg State University
Bachelor of Science - Psychology, Minor in Sociology
Pittsburg State Univrsity