Summary
Overview
Work History
Education
Skills
Timeline
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Lindsay Massirio

West Hartford,CT

Summary

Dynamic and detail-oriented professional with a proven track record at Briarcliff Swim Club, enhancing member engagement and streamlining processes. Skilled in problem-solving and organization, I effectively led initiatives that improved satisfaction levels and optimized operations, demonstrating strong leadership and customer service abilities.

Overview

13
13
years of professional experience

Work History

Homemaker

Donlin/Massirio Family
06.2012 - Current
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed schedules, routines and household tasks (laundry, cleaning, meal planning).
  • Balanced multiple responsibilities and deadlines, prioritizing tasks.
  • Effectively communicated with family members, coordinating schedules, and potentially communicating with external parties for example schools, health care providers and sports.
  • Took initiative, delegating tasks to family members, and leading by example.
  • Managed a household budget, ensuring spending and cost saving measures.

Membership Chair

Briarcliff Swim Club
09.2022 - 09.2024
  • Streamlined membership registration processes to enhance efficiency and user experience for new members.
  • Led monthly meetings to discuss membership trends, challenges, and initiatives with committee members.
  • Analyzed feedback from surveys to refine membership offerings and improve overall satisfaction levels.
  • Trained and mentored new committee members on best practices in membership management and engagement techniques.
  • Implemented surveys and feedback mechanisms for members to gauge satisfaction levels and identify areas of improvement.
  • Served as the primary point of contact for all membership inquiries, providing exceptional customer service and support.
  • Collaborated with fellow board members to strategize organizational growth and plan future initiatives for enhanced member experience.
  • Revamped the membership application process by simplifying forms and offering online submission options.
  • Enhanced member engagement through regular events.


President

Briarcliff Swim Club
09.2019 - 09.2022
  • Oversaw budget management, optimizing financial performance while ensuring compliance with regulations.
  • Managed volunteers to maximize productivity while training staff on best practices and protocols.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Devised and presented business plans and forecasts to the rest of the board of directors.
  • Created succession plans to provide continuity of operations during leadership transitions.


Education

Associate of Science - Medical Assisting

Goodwin University
East Hartford
06-2010

High School Diploma -

Farmington High School
Farmington, CT
06-2003

Skills

  • Friendly, positive attitude
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Critical thinking
  • Computer skills
  • Organization and time management

Timeline

Membership Chair

Briarcliff Swim Club
09.2022 - 09.2024

President

Briarcliff Swim Club
09.2019 - 09.2022

Homemaker

Donlin/Massirio Family
06.2012 - Current

Associate of Science - Medical Assisting

Goodwin University

High School Diploma -

Farmington High School

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Lindsay Massirio