Lindsay Mellott
Brunswick,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. In-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in customer service and inner-office operations.
Overview
8
8
years of professional experience
Work History
Bed Management Representative
Frederick Health
Frederick, MD
09.2018 - Current
- Assisted in the coordination of bed availability to ensure efficient patient flow throughout the hospital.
- Collaborated with other departments to identify and resolve patient placement issues.
- Provided assistance to staff members regarding bed allocations for incoming patients.
- Performed daily reviews of all current admissions, transfers, discharges, and waiting lists.
- Maintained accurate records of all bed assignments, transfers, cancellations, and waitlist information.
- Utilized a computer system to track bed availability and update reports accordingly.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Arranged hospital admissions for patients as required.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Collected co-pays and other payments from patients at time of service.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Provided assistance to internal departments when needed.
- Answered phones promptly in a professional manner.
- Facilitated communication between patients, staff members, and third party payers.
- Managed incoming faxes related to patient registration processes.
- Actively participated in team meetings and training sessions.
- Collaborated with other departments to ensure quality customer service was delivered.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Assembled registration paperwork and placed identification bands on patient.
- Explained various admission forms and policies, acquiring signatures for consent.
- Collaborated with clinical and administrative staff to meet patient needs.
Cashier Team Lead
Dollar General
Brunswick, MD
02.2016 - 08.2018
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Identified discrepancies between actual sales figures and expected totals.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Managed scheduling, payroll, and time off requests for team members.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Ensured compliance with all safety regulations while performing tasks.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Verified customer age requirement for alcohol or tobacco purchases.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Screened applicants for hire and assisted with training individuals for cashier positions.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Remained aware of surroundings and secured cash to minimize loss potential.
Education
High School Diploma -
Brunswick High School
Brunswick, MD06-2015
CPC Certification - Medical Billing And Coding
Penn Foster Career School
Scranton, PASome College (No Degree) - Nursing
Hagerstown Community College
Hagerstown, MDSkills
- Strong Organization
- Policy Adherence
- Healthcare knowledge
- Patient prioritization
- Medical Terminology
- Patient Scheduling
- Collaboration and Teamwork
- Customer Service
- Co-payment collection
- Written Communication
- EHR Software
- Insurance Authorizations
- HIPAA Compliance
- Healthcare regulations
- Bed Management
- Hospital Navigation
- Electronic Recordkeeping
- Insurance Verification
- Registration and Admissions
- Flexible Schedule
- Phone and Email Etiquette
- Eligibility Determination
- Punctual and Hardworking
Timeline
Bed Management Representative
Frederick Health
09.2018 - Current
Cashier Team Lead
Dollar General
02.2016 - 08.2018
High School Diploma -
Brunswick High School
CPC Certification - Medical Billing And Coding
Penn Foster Career School
Some College (No Degree) - Nursing
Hagerstown Community College