Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lindsay Mellott

Lindsay Mellott

Brunswick,MD

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. In-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in customer service and inner-office operations.

Overview

9
9
years of professional experience

Work History

Bed Management Representative

Frederick Health
09.2018 - Current
  • Assisted in the coordination of bed availability to ensure efficient patient flow throughout the hospital.
  • Collaborated with other departments to identify and resolve patient placement issues.
  • Provided assistance to staff members regarding bed allocations for incoming patients.
  • Performed daily reviews of all current admissions, transfers, discharges, and waiting lists.
  • Maintained accurate records of all bed assignments, transfers, cancellations, and waitlist information.
  • Utilized a computer system to track bed availability and update reports accordingly.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Arranged hospital admissions for patients as required.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Greeted patients and visitors in a courteous and professional manner.
  • Verified insurance coverage for services provided by the facility.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Collected co-pays and other payments from patients at time of service.
  • Responded to patient inquiries regarding billing or financial matters.
  • Ensured accuracy of all data entered into computer system.
  • Scanned documents into electronic medical records system.
  • Created new patient accounts in EMR system as needed.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Provided assistance to internal departments when needed.
  • Answered phones promptly in a professional manner.
  • Facilitated communication between patients, staff members, and third party payers.
  • Managed incoming faxes related to patient registration processes.
  • Actively participated in team meetings and training sessions.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Assembled registration paperwork and placed identification bands on patient.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Collaborated with clinical and administrative staff to meet patient needs.

Patient Services Coordinator

Frederick Primary Care Associates
06.2022 - 08.2023
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Maintained accurate patient records by diligently updating information in the electronic health record system.
  • Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
  • Verified patient's insurance eligibility and benefits coverage.
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
  • Reduced wait times for patients through effective coordination of appointment schedules with providers.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Communicated with primary care offices and insurance companies to obtain authorization.

Cashier Team Lead

Dollar General
02.2016 - 08.2018
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Monitored cashier performance, providing feedback as needed.
  • Performed daily opening and closing procedures for the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Processed refunds and exchanges according to company policy.
  • Identified discrepancies between actual sales figures and expected totals.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Managed scheduling, payroll, and time off requests for team members.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Ensured compliance with all safety regulations while performing tasks.
  • Assisted customers with locating items within the store when requested.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Completed paperwork related to personnel actions including hiring, terminations, transfers.
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Processed payments promptly for customers to exceed productivity standards.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Screened applicants for hire and assisted with training individuals for cashier positions.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Remained aware of surroundings and secured cash to minimize loss potential.

Education

Some College (No Degree) - Nursing

Hagerstown Community College
Hagerstown, MD

CPC Certification - Medical Billing And Coding

Penn Foster Career School
Scranton, PA
04.2025

High School Diploma -

Brunswick High School
Brunswick, MD
06-2015

Skills

  • Strong Organization
  • Policy Adherence
  • Healthcare knowledge
  • Patient prioritization
  • Medical Terminology
  • Patient Scheduling
  • Collaboration and Teamwork
  • Customer Service
  • Co-payment collection
  • Written Communication
  • EHR Software
  • Insurance Authorizations
  • HIPAA Compliance
  • Healthcare regulations
  • Bed Management
  • Hospital Navigation
  • Electronic Recordkeeping
  • Insurance Verification
  • Registration and Admissions
  • Flexible Schedule
  • Phone and Email Etiquette
  • Eligibility Determination
  • Punctual and Hardworking

Timeline

Patient Services Coordinator

Frederick Primary Care Associates
06.2022 - 08.2023

Bed Management Representative

Frederick Health
09.2018 - Current

Cashier Team Lead

Dollar General
02.2016 - 08.2018

High School Diploma -

Brunswick High School

Some College (No Degree) - Nursing

Hagerstown Community College

CPC Certification - Medical Billing And Coding

Penn Foster Career School

Similar Profiles

  • Tiarra Y Weedon, RN, BSN

    Tiarra Y Weedon, RN, BSNTiarra Y Weedon, RN, BSN

    Clinical Documentation Integrity Specialist at Frederick HealthClinical Documentation Integrity Specialist at Frederick Health

    View Profile
  • Laura Geitner

    Laura GeitnerLaura Geitner

    Lead Radiation Therapist 11 at Frederick HealthLead Radiation Therapist 11 at Frederick Health

    View Profile
  • Katie Calvo

    Katie CalvoKatie Calvo

    Medical Assistant at Frederick HealthMedical Assistant at Frederick Health

    View Profile
Lindsay Mellott