Lindsay Montgomery
West Palm Beach,FL
Summary
Dynamic and results-driven professional with extensive experience at Outback Steakhouse, excelling in operations management and strategic planning. Proven track record in enhancing team performance through effective staff training and problem-solving. Successfully implemented incentive programs, boosting employee motivation and achieving operational excellence. Strong attention to detail ensures high standards in service delivery.
Overview
8
8
years of professional experience
Work History
Managing Partner
Outback Steakhouse
08.2023 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Restaurant Manager
Outback Steakhouse
01.2017 - 08.2023
- Organized special events at the restaurant, coordinating details from menu planning to staff assignments for optimal guest experiences.
- Improved communication between front-of-house and back-of-house teams, leading to increased efficiency during peak service hours.
- Facilitated conflict resolution among team members when necessary, addressing issues promptly to maintain a positive work environment.
- Evaluated training program effectiveness through regular assessments, refining content as needed to better serve employee needs.
- Developed customized training materials for various roles, ensuring relevancy and applicability across all positions within the restaurant setting.
- Maintained detailed records of training sessions, participant progress, and program outcomes for ongoing analysis and improvement efforts.
- Implemented successful incentive programs to motivate staff members towards achieving business objectives and personal goals.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL05-2016
Skills
- Strategic planning skills
- Operations management
- Time management
- Attention to detail
- Problem-solving abilities
- Staff training
Timeline
Managing Partner
Outback Steakhouse
08.2023 - Current
Restaurant Manager
Outback Steakhouse
01.2017 - 08.2023
Bachelor of Science - Psychology
University of Central Florida
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