Lindsay Moore
Jerusalem,OH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Healthcare Solutions Inc
Barnesville, Ohio
08.2021 - 06.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Updated databases with new and modified customer data.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Obtained insurance verifications and prior authorizations for DME.
Advanced Technical Support Representative
AT&T
Triadelphia, West Virginia
03.2021 - 06.2021
- Performed regular maintenance checks to ensure systems were running optimally.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Managed a high volume of incoming calls from customers and provided prompt resolutions to their inquiries.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Developed and maintained strong relations with customers to meet quality expectations.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
Medical Assistant
Glorioso General Practice
Saint Clairsville, Ohio
01.2018 - 03.2021
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Provided assistance to medical staff in performing minor surgical procedures.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Supported administrative staff by processing payments.
- Registered new patients into practice management software program accurately entering demographic information.
- Measured vital signs and took medical histories to prepare patients for examination.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Organized patient charts before each day's clinic sessions began.
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared treatment rooms for patient examinations.
- Handled general office duties to support administrative staff during peak hours.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Assisted back office patient processes to reduce office wait times.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Medical Assistant
Barnesville Hospital
Barnesville, OH
05.2013 - 12.2017
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Supported administrative staff by processing payments.
- Registered new patients into practice management software program accurately entering demographic information.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared treatment rooms for patient examinations.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Handled general office duties to support administrative staff during peak hours.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Obtained prior authorizations for general surgeries.
Education
Associate of Applied Science - Medical Assistant
Belmont College
Saint Clairsville, OH05-2013
Skills
- Account updating
- Scheduling
- Complaint resolution
- Service standard compliance
- Computer proficiency
- Team collaboration
- High-energy attitude
- Payment processing
- Record preparation
- Medical terminology
- Appointment scheduling
- Data collection
Timeline
Customer Service Representative
Healthcare Solutions Inc
08.2021 - 06.2023
Advanced Technical Support Representative
AT&T
03.2021 - 06.2021
Medical Assistant
Glorioso General Practice
01.2018 - 03.2021
Medical Assistant
Barnesville Hospital
05.2013 - 12.2017
Associate of Applied Science - Medical Assistant
Belmont College