Lindsay Morton
Bradenton
Summary
Knowledgeable with background in coordinating patient care and ensuring seamless communication between medical staff and patients. Consistently recognized for improving patient satisfaction through efficient scheduling and compassionate interaction. Demonstrated ability to manage patient information and facilitate smooth operational workflows.
Overview
11
11
years of professional experience
Work History
Patient Coordinator 2
Baptist Health South Florida
08.2021 - Current
- Streamlined appointment scheduling resulted in reduced patient wait times and improved overall satisfaction.
- Enhanced service delivery by facilitating effective communication between patients and healthcare providers.
- Executed outbound and inbound calls to maintain patient engagement.
- Utilized email communication to provide timely updates and information to patients and physicians’ internal teams.
- Assisted with resource emails and requests.
- Maintained a 95% or above on QA.
- Cross-trained across multiple disease sites
- Assisted with training new hires.
Data Entry Clerk
Downrite engineering
05.2018 - 08.2021
- Verified data accuracy by consistently reconciling work with documentation.
- Maintained accurate files and documented daily work completed in excel, and ticket data entry program.
- Prepared documents for scanning by removing staples and sorting in correct order.
- Kept upload errors low by carefully checking source data for errors.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
Front Office Receptionist
Downrite engineering
05.2017 - 05.2018
- Collected, sorted, and distributed all incoming deliveries and packages.
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Cashier
Gator park
01.2015 - 05.2017
- Maintained clean, organized, and well-stocked checkout areas.
- Used paging systems to request information or assistance.
- Worked with customer service leaders and managers to meet customer needs.
- Gave customers information about upcoming promotions and available items.
Education
Bachelors - Public Safety
Miami Dade College
Homestead, FL11 2025
Associates in Art - Criminal Justice
Miami Dade college
Homestead, Florida8 2017
Certificate of Completion - Medical Terminology/CMAA/Medical Billing & Coding
Florida Keys College
Key Largo, FL03.2026
Skills
- Data entry
- Time management
- Document scanning
- Data verification
- Multitasking
- Task prioritization
- Appointment scheduling
- Insurance verification through HDX
- Customer service
- Patient documentation
- Patient care coordination
Timeline
Patient Coordinator 2
Baptist Health South Florida
08.2021 - Current
Data Entry Clerk
Downrite engineering
05.2018 - 08.2021
Front Office Receptionist
Downrite engineering
05.2017 - 05.2018
Cashier
Gator park
01.2015 - 05.2017
Associates in Art - Criminal Justice
Miami Dade college
Bachelors - Public Safety
Miami Dade College
Certificate of Completion - Medical Terminology/CMAA/Medical Billing & Coding
Florida Keys College