Lindsay M Steel
New Milford,CT
Summary
Dynamic professional with extensive experience in customer service and property management at Scalzo Property Management. Proven track record in enhancing tenant satisfaction and optimizing leasing strategies. Skilled in cash handling and relationship building, consistently delivering exceptional service while fostering teamwork and collaboration. Reliable and goal-oriented, dedicated to achieving outstanding results.
Overview
40
40
years of professional experience
Work History
Sales Associate
Scalzo Property Management
05.2024 - Current
- Assisted customers with property inquiries, ensuring high levels of satisfaction and engagement.
- Processed rental applications and conducted background checks using industry-standard software tools.
- Coordinated property viewings, showcasing features to potential tenants effectively.
- Maintained accurate records of transactions and customer interactions in the database system.
- Collaborated with management to optimize leasing strategies based on market trends.
- Supported marketing efforts by creating promotional materials for available properties.
- Trained new hires on company policies and customer service best practices for improved team performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Cashier
Walmart
10.2024 - 12.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance satisfaction.
- Managed cash register, including balancing drawers at the beginning and end of shifts.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Collaborated with team members to optimize workflow during peak hours, reducing wait times.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Licensed Practical Nurse
Homesteads of Newtown
04.2002 - 07.2007
- Administered medications and treatments according to physician orders and established protocols.
- Monitored patient vital signs, documenting changes to ensure effective care delivery.
- Collaborated with healthcare team to develop and implement individualized care plans.
- Educated patients and families on health management, promoting adherence to treatment regimens.
- Trained and mentored junior nursing staff on best practices and patient care techniques.
- Advocated for patients' needs during multidisciplinary meetings, ensuring comprehensive care approach.
Banquet Manager
Holiday Inn
09.1994 - 09.2000
- Supervised banquet staff to ensure seamless event execution and exceptional customer service.
- Coordinated logistics for events, including layout design, catering, and audiovisual requirements.
- Developed and maintained relationships with vendors to secure high-quality services at competitive prices.
- Implemented training programs for new staff, enhancing team performance and service standards.
Real Estate Agent
Newtown Country Reality
11.1996 - 02.1998
- Guided clients through property transactions, ensuring compliance with local regulations.
- Developed tailored marketing strategies to enhance property visibility and attract potential buyers.
- Negotiated purchase agreements effectively, achieving favorable terms for clients.
- Conducted market analysis to identify trends and inform pricing strategies for listings.
- Collaborated with mortgage brokers and inspectors to facilitate smooth transactions for clients.
- Managed client relationships, providing ongoing support throughout the buying or selling process.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Waiteress
Alfredos Restaurant
01.1986 - 07.1994
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Collaborated with kitchen staff to expedite food preparation and delivery processes.
- Trained new waitstaff on restaurant policies, menu items, and customer interaction techniques.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Monitored cleanliness and organization of dining area, upholding health and safety standards.
- Assisted in menu planning by providing feedback on customer preferences and trends.
Property Manager
Scalzo Property Management
11.1987 - 08.1990
- Oversaw property operations, ensuring compliance with local regulations and company policies.
- Developed and implemented maintenance schedules to enhance property conditions and tenant satisfaction.
- Managed tenant relations, addressing concerns promptly to foster positive community experiences.
- Coordinated leasing processes, including marketing strategies to attract prospective tenants effectively.
- Streamlined financial reporting systems to improve accuracy in budgeting and expense tracking.
- Led strategic planning initiatives that improved occupancy rates and maximized rental income potential.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Education
Associate of Science - Science
West Conn State University
Danbury, CT05-2025
Associate of Science - Sciences And Basic
Naugatuck Community College
Waterbury, CT05-2016
Nursing - Licensed Practical Nurse
Henry Abott Technical School
Danbury Ct05-2002
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Verbal/written communication
- Flexible schedule
Timeline
Cashier
Walmart
10.2024 - 12.2025
Sales Associate
Scalzo Property Management
05.2024 - Current
Licensed Practical Nurse
Homesteads of Newtown
04.2002 - 07.2007
Real Estate Agent
Newtown Country Reality
11.1996 - 02.1998
Banquet Manager
Holiday Inn
09.1994 - 09.2000
Property Manager
Scalzo Property Management
11.1987 - 08.1990
Waiteress
Alfredos Restaurant
01.1986 - 07.1994
Associate of Science - Science
West Conn State University
Associate of Science - Sciences And Basic
Naugatuck Community College
Nursing - Licensed Practical Nurse
Henry Abott Technical School