LINDSAY RAMCHERAN
Hazlet,NJ
Summary
Luxury client experience professional with 7+ years at CHANEL delivering high-touch service, expert product consultation, and white-glove solutions for VIP clientele. Known for translating technical craftsmanship into client-friendly guidance—serving as a color-matching expert in luxury leather full refurbishment and refinishing, a skill directly aligned with foundation matching and complexion correction in beauty. Highly experienced in personalized consultations, resolving complex client concerns, and maintaining long-term relationships through trust, follow-up, and meticulous attention to detail. Adept at remote client communication, brand storytelling, and embodying luxury house values across every client interaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager, Fashion After Sales
CHANEL
11.2022 - 10.2025
- Delivered elevated, concierge-level service for high-value clients, ensuring every interaction reflected CHANEL’s luxury standards and brand DNA.
- Resolved VIP client escalations with empathy, discretion, and solution-oriented problem solving.
- Oversaw complex client cases from initial concern through final resolution, providing proactive follow-ups.
- Trained and coached artisans on quality standards and client impact, reinforcing craftsmanship excellence.
- Reduced turnaround lead time from 18 weeks to 2 weeks, improving efficiency and client satisfaction.
- Elevated team performance through structured leadership, coaching, and workflow process optimization.
Senior Fashion Artisan
CHANEL
09.2022 - 11.2022
- Served as a color-matching specialist correcting wear and discoloration in luxury leather goods, comparable to foundation matching and complexion correction.
- Performed detailed full refurbishment and refinishing on severely worn leather, applying techniques parallel to skin restoration and corrective makeup.
- Conducted in-depth assessments to determine condition, authenticity, and best treatment approach.
- Communicated technical solutions in client-friendly language to boutiques and service teams.
Repair Artisan
CHANEL
08.2017 - 09.2021
- Utilize technical skills by hand sewing, machine sewing, replacing hardware on leather goods, re-painting and re-edging leather goods, zipper replacements, chain guide replacements, refinishing a handbag, and re-gluing pearls and crystals into costume jewelry.
- Managed end-to-end service orders with accuracy, timeliness, and luxury presentation.
- Identified quality concerns early and escalated to protect brand integrity and client trust.
- Supported inventory teams by tracking spare-part accuracy, system uploads, and stock maintenance.
Design & Operational Roles
Steve Madden, Bruno Magli, Robert Graham
01.2015 - 12.2017
- Conducted trend research and color analysis to support seasonal collections.
- Propose materials, colors, and trims and translate into rendered sketches detailing digitally and by hand.
- Deliver numerous designs as updates/versions of current best sellers to help drive sales with buyers.
- Develop and coordinate confirmations, prototypes, and salesman samples and find solutions to obstacles in constructions and trims to achieve best final sample with overseas production.
- Fit shoes and send comments to factory personal overseas.
- Inspect and approve test cases and caught mistakes prior to sending to warehouse for customer.
- Ensure documentation accuracy, shipment tracking, and early identification of potential quality or cost-impacting issues.
Education
B.S. - Fashion Design
The Art Institute of Philadelphia
05-2015
Bachelor of Science - Communication, Minor in Journalism
Monmouth University
09-2011
Skills
- VIP Client Consultation & Relationship Management
- Luxury Brand Storytelling
- Color Matching & Visual Analysis
- Personalized Product Recommendation
- Clienteling & Follow-Up Strategy
- Post-Purchase Care & Client Retention
- High-Touch Problem Resolution
Certification
Makeup artistry
Timeline
Manager, Fashion After Sales
CHANEL
11.2022 - 10.2025
Senior Fashion Artisan
CHANEL
09.2022 - 11.2022
Repair Artisan
CHANEL
08.2017 - 09.2021
Design & Operational Roles
Steve Madden, Bruno Magli, Robert Graham
01.2015 - 12.2017
B.S. - Fashion Design
The Art Institute of Philadelphia
Bachelor of Science - Communication, Minor in Journalism
Monmouth University
MAKEUP ARTISTRY & SKINCARE EXPERIENCE
- Makeup Artist — Sephora, Chestnut Street Philadelphia PA (2011–2014)
- Provided personalized makeup consultations, including foundation matching, shade selection, and complexion correction.
- Delivered one-on-one makeup applications and touch-ups tailored to individual client features, skin concerns, and preferences.
- Educated clients on skincare prep, product usage, and application techniques to enhance results and build confidence.
- Built strong client relationships through attentive listening, trust, and follow-up recommendations.
- Supported sales goals through thoughtful cross-selling and upselling aligned with client needs.
- Maintained luxury service standards, cleanliness, and brand presentation on the sales floor.