Lindsay Roman
Atlanta,GA
Summary
Dedicated Assistant Property Manager versed in all aspects of multi-family housing. Strengths include critical thinking, collections, communications skills, and sales. Seeking a challenging position with room for continued growth and professional development.
Overview
12
12
years of professional experience
Work History
Assistant Community Manager
Greystar
Atlanta, GA
06.2020 - Current
- Manages accounting records which include rent collection, accounting month end reporting, SODAS
- Oversee other income budget
- Acts as liaison between leasing team and community manager
- Responsible for accurate daily record keeping of delinquency log.
- Consistently meets or exceeds budgeted monthly delinquency goals of 3%.
- Manage and execute eviction filings.
- Conducts move out and make ready inspections.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Establishes and implements leasing goals while managing an effective lease expiration program.
Leasing Manager
BH Mnagement
ATLANTA, United States
01.2017 - 06.2020
- Conducted apartment tours for potential tenants .
- Established and implemented leasing goals while managing an effective lease expiration and resident retention program.
- Developed and managed a highly skilled on-site staff through effective training and motivation.
- Generated daily and weekly marketing and sales reports.
- Created leasing goal boards and implemented incentives.
- Worked with the CARES team for resident functions to aid in maintaining and increasing occupancy.
- Assisted with rent collections and move out inspections.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Established key relationships with potential leasers and renters.
Assistant Manager
BH Management
ATLANTA, GA
12.2014 - 12.2016
- Delegated duties related to leasing apartments, move in procedures, and resident retention.
- Conducted apartment tours while consistently maintaining a minimum closing ratio of 40%.
- Conducted monthly market surveys.
- Implemented and coordinated successful resident retention functions and lease renewal programs.
- Created leasing goal boards to aid in motivating agents.
- Assisted property manager with the development of new and creative marketing concepts and make ready procedures.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Manager
Trinity Property Consultants
Sandy Springs, GA
12.2010 - 12.2014
- Managed leasing team of four agents.
- Delegated duties related to leasing apartments, move in procedures, and resident retention.
- Oversaw marketing, sales, and resident retention reporting.
- Monitored all leasing activity and make ready processes.
- Reviewed and pre-approved all rental applications.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Showed apartments to potential tenants and answered questions regarding community.
- Followed up on delinquent tenants and coordinated collection procedures.
Education
Associate of Science - Business Administration
Valencia College
Orlando, FL08.2003
High School Diploma -
Cypress Creek HS
Orlando, FL1999
Skills
- Skilled multi-tasker
- Fast learner
- Vast exposure in Multi-family housing
- Dependable
- Personable
- Sales and marketing
Accomplishments
Awards and Recognitions
- Assistant Manager of the Year Nominee -Greystar 2023
- Leasing Consultant of the Year- Finger Companies 2021
- Lowest delinquency award: BH Management and Greystar
Additional Information
References available upon request
Timeline
Assistant Community Manager
Greystar
06.2020 - Current
Leasing Manager
BH Mnagement
01.2017 - 06.2020
Assistant Manager
BH Management
12.2014 - 12.2016
Assistant Manager
Trinity Property Consultants
12.2010 - 12.2014
Associate of Science - Business Administration
Valencia College
High School Diploma -
Cypress Creek HS