Rita Laymond

• Managed resident relations, resolving concerns and maintaining high service standards across community operations.
• Coordinated lease renewals, ensuring accurate documentation and consistent occupancy performance.
• Oversaw rent collection, delinquency follow-up, and account reconciliation with strong attention to accuracy.
• Processed applications, screenings, and move-in paperwork in compliance with property policies and Fair Housing standards.
• Completed leasing activity by scheduling tours, preparing files, and guiding prospects through application steps.
• Monitored maintenance requests, communicated status updates, and improved resident satisfaction through timely follow-up.
• Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
• Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
• Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.

• Acted as primary point of contact for tenants, resolving concerns and complaints while managing lease agreements and renewals.
• Supported marketing efforts for vacant properties by showing units to prospective tenants, processing applications, and conducting credit checks to ensure qualified residents.
• Assist with rent collection, and processing payments.
• Facilitated rent collection and processed payments to maintain accurate financial records and support property operations.
• Provide general clerical support, maintain organized resident files, and assist with creating advertising materials and reports.

Managed marketing initiatives

• Facilitated community events to foster engagement
• Conducted market surveys to assess competitive landscape and inform pricing strategies
• Trained and coached leasing agents
• Assisted new and existing residents
• Approved and denied prospects