Summary
Overview
Work History
Education
Skills
Timeline
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Lindsay Stephens

Ames,IA

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Strong leadership qualities. Passionate about kids, and working with them. Hard worker with an excellent work ethic. Highly focused on succeeding academically and makes high marks in school.

Overview

9
9
years of professional experience

Work History

Sales Associate

Barefoot Campus Outfitters
08.2022 - Current
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Restaurant Manager

Chick-fil-A
06.2023 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Made shifts run smoothly by exhibiting effective leadership skills.
  • Handled all problems and stressful situations with ease. Preforms great under pressure.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Comfortable with counting money, did daily safe counts and reported financial activities, deposits, and revenue for the business day.

Restaurant Trainer

Chick-fil-A
03.2021 - Current
  • Cultivated a safe environment for new employees as they are learning the ropes.
  • Effectively taught job expectations and regulations in order for new employees to meet restaurant standard.
  • Got promoted during high school by working hard to fully learn the restaurant in and out.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Restaurant Team Member

Chick-fil-A
05.2019 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.

Childcare

Various
06.2016 - Current
  • Fostered creativity with various arts and crafts projects, stimulating imagination and self expression.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Works extremely well with children.

Volunteer

Various
05.2015 - Current
  • Volunteered for The Boys and Girls Club of Story County in Ames once a week
  • Volunteer Sporadically at First Baptist Church
  • Volunteered in North Point Church Nursery throughout middle and high school.

Education

Bachelor of Science - Elementary Education

Iowa State University
Ames, IA
05.2026

High School Diploma -

Des Moines Christian School
Urbandale, IA
05.2022

Skills

  • Schedule Coordination
  • Staff Management
  • Recruitment
  • Customer Engagement
  • Operations Management
  • Passion for Customer Satisfaction
  • Adaptable
  • Shift Management
  • Catering Coordination
  • Point of Sale (POS) System Operation
  • Problem Solving
  • Organization and Prioritization

Timeline

Restaurant Manager

Chick-fil-A
06.2023 - Current

Sales Associate

Barefoot Campus Outfitters
08.2022 - Current

Restaurant Trainer

Chick-fil-A
03.2021 - Current

Restaurant Team Member

Chick-fil-A
05.2019 - Current

Childcare

Various
06.2016 - Current

Volunteer

Various
05.2015 - Current

Bachelor of Science - Elementary Education

Iowa State University

High School Diploma -

Des Moines Christian School

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Lindsay Stephens