Lindsay Stewart
WINCHESTER,TN
Summary
Accomplished Office Manager with a proven track record at Hope Medical and Wellness, LLC, enhancing front desk operations and client satisfaction through expert office management and exceptional customer service. Skilled in organizational improvements and relationship building, I significantly reduced wait times and streamlined appointment scheduling, demonstrating strong verbal communication and time management abilities.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
8
8
years of professional experience
Work History
Office Manager
Hope Medical and Wellness,LLC
10.2017 - Current
- Handled cash transactions and maintained sales and payments records accurately.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Receptionist
Premier Family Healthcare
10.2016 - 10.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Education
High School Diploma -
Bledsoe County High School
Pikeville, TN05-2015
Skills
- Customer service
- Organization skills
- Office management
- Time management
- Office administration
- Telephone skills
- Organizational skills
- Verbal and written communication
- Appointment scheduling
- Clear oral/written communication
- Scheduling appointments
- Greeting and seating clients
- Relationship building
Timeline
Office Manager
Hope Medical and Wellness,LLC
10.2017 - Current
Receptionist
Premier Family Healthcare
10.2016 - 10.2017
High School Diploma -
Bledsoe County High School
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