LINDSAY SWAN
Mesquite,TX
Summary
Experienced retail operations leader with a strong track record of success in customer-focused industries, including bridal, intimate apparel, and teen fashion. Proven ability to drive sales and elevate the in-store customer experience through effective team coaching and innovative training methods. Recognized for expertise in increasing key performance indicators (KPIs) by fostering a positive culture and ensuring visual excellence.
Overview
13
13
years of professional experience
Work History
Acting Store Manager/ Sales Manager
David’s Bridal
Lewisville, TX
09.2024 - Current
- - Led 17-person team through dual management role, increasing sales and improving conversion rates
- - Introduced creative coaching contests and personalized KPI improvement plans for stylists
- Redefined role-specific responsibilities to enhance team support.
- - Managed hiring, payroll, floor set execution, and corporate visit preparations
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
Vintage Buyer and Merchandising Director
5StrongEndeavors
Arlington, TX
06.2017 - 10.2023
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Created visual merchandising strategies including window displays and themed collections to boost customer engagement.
Child Advocate
Hopes Door New Beginning Center
Garland Texas
10.2021 - 08.2023
- Strengthened relationships between children, families, and schools through effective collaboration with teachers, counselors, and administrators.
- Provided emotional support to children facing domestic violence situations, helping them develop coping skills and resilience.
- Secured funding from various sources to expand programming options available to children within the organization's care.
- Facilitated workshops on topics such as parenting skills, stress management, conflict resolution techniques for parents seeking guidance or support in raising emotionally healthy children.
- Educated parents on their rights and responsibilities regarding their children''s education, empowering them to make informed decisions on behalf of their kids.
Assistant Store Manager
Soma Intimates
Fort Myers, FL
04.2015 - 06.2017
- - Oversaw daily operations including scheduling, payroll, and store appearance standards
- - Trained associates on clienteling, product knowledge, and upselling techniques
- - Drove customer retention by improving fitting room experience and service recovery protocols
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Team Lead
Soma Intimates
Fort Myers, FL
03.2014 - 04.2015
- - Assisted in visual merchandising and led shifts in absence of store leadership
- - Recognized for top performance in mystery shops and client feedback
Retail Supervisor – Training & Floor Ops
Delia’s
Garland, TX
04.2012 - 12.2014
- - Led training for new sales associates and supervised floor operations during peak seasons
- - Partnered with store leadership to implement merchandising updates and daily recovery routines
Sales Team Lead
Delia’s
Firewheel Mall, Garland, TX
11.2011 - 04.2012
- - Supported visual resets, inventory management, and sales performance during seasonal highs
- - Acted as peer leader and customer service role model for teen retail environment
Education
Master of Social Work - Social Work
Texas A&M Commerce
Commerce, Texas05.2024
Bachelor of Arts - English
Clemson University
01.2011
Skills
- Sales Coaching & KPI Growtth
- Customer Engagement Strategy
- Conversion Optimization
- Visual Merchandising
- Service Recovery
- Onboarding & Training
- Outstanding communication skills
- Team leadership and coaching
- Goals and performance
- Team building and leadership
- Recruiting and hiring
- Customer Behavior Expertise
Timeline
Acting Store Manager/ Sales Manager
David’s Bridal
09.2024 - Current
Child Advocate
Hopes Door New Beginning Center
10.2021 - 08.2023
Vintage Buyer and Merchandising Director
5StrongEndeavors
06.2017 - 10.2023
Assistant Store Manager
Soma Intimates
04.2015 - 06.2017
Team Lead
Soma Intimates
03.2014 - 04.2015
Retail Supervisor – Training & Floor Ops
Delia’s
04.2012 - 12.2014
Sales Team Lead
Delia’s
11.2011 - 04.2012
Bachelor of Arts - English
Clemson University
Master of Social Work - Social Work
Texas A&M Commerce