SQL
LINDSAY STEWART DAVIS
Systems Analyst
Baltimore,Maryland
Summary
Senior Technical Systems Analyst with 5 years of expertise in optimizing operations through innovative information systems solutions. Proven track record of translating strategic business objectives into cutting-edge system designs that drive growth and efficiency. Recognized for pioneering new technologies to elevate existing systems and introduce transformative solutions. Skilled in end-user support, web and mobile platform development, proposal writing, and computer hardware platforms. Experienced in stakeholder engagement, requirements gathering, documenting as-is and to-be processes, design, user acceptance testing (UAT), defect resolution, and seamless implementation of technical solutions.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Senior Technical Systems Analyst
Mindgrub
Baltimore, MD
01.2023 - Current
- Spearheaded adoption of cutting-edge technologies, enhancing company offerings and competitive edge.
- Managed comprehensive project scopes, ensuring clear documentation and effective team integration.
- Conducted thorough system analysis and implementation, optimizing operational efficiency of computer systems.
- Led end-to-end system analysis, workflow implementation, documentation, automation, testing, and seamless user support during platform transitions.
- Resolved complex system malfunctions swiftly through expert troubleshooting skills.
- Provided top-tier client support, demonstrating deep operational knowledge and troubleshooting expertise.
- Successfully managed and closed over 500 contracts through Sows, and RFP proposals, securing valuable business partnerships.
- Managed comprehensive project scopes, ensuring precise documentation and seamless team integration to achieve 50% margins for production teams.
- Championed innovation within IT department, proposing and implementing new ideas that resulted in more efficient workflows and increased overall effectiveness.
- Developed compelling ROI estimations, empowering strategic decision-making by senior management.
- Crafted user-friendly online tutorials and web-based training materials, enhancing product understanding.
- Assisted in planning and execution of IT infrastructure projects, resulting in cost-effective solutions that met organizational objectives.
- Played as active role in change management processes, helping users adapt to new technology implementations and driving organizational success.
- Participated in ongoing professional development opportunities to stay current on emerging technologies and trends relevant to role of Technical Systems Analysts.
- Streamlined communication between technical teams by establishing clear channels for information sharing and collaboration.
- Authored impactful technical documents including white papers and comprehensive user guides.
Systems Analyst
Next Phase Solutions And Services
Columbia, MD
07.2020 - 12.2022
- Systems Analyst for the Master Data Management program, and liaison between client, program management and technical solution teams.
- Administer Jira and Confluence for a 100 person data management/software development team. Collaborate with quality assurance, technical teams, and management to implement systems to facilitate trainings, track metrics, and create features that enable Agile software delivery.
- Conduct system analysis and implementation to maintain and improve business process workflows and create process improvements.
- Perform system analysis, documentation, testing, implementation and user support for platform transitions.
- Research, identify, and specify solutions to problems, support and conduct visualizations, user experience and elements of solution design.
- Prototype new workflows in order to streamline existing systems. Designed and developed minimum viable products, iteratively refined solutions and created rollout and training for scrum teams on the new functionality and design.
- Lead design sessions in prototyping new workflows for the purpose of streamlining existing systems. Designed and developed minimum viable products, iteratively refined the solution and lead the team rollout and training.
- Responsible for the UIUX of the programs Confluence site, meeting management goals, presenting page prototypes, and migrating 400+ pages, including user acceptance testing to validate site performance.
- Effectively worked with Program Managers and Business Users to create product features and roadmaps taking into account client release schedules and deliverable due dates.
- Collaborated across departments and levels of management to gain consensus on procedural documentation and created new content to reflect those management decisions.
STUDIO MANAGER
Kraft Studios
Washington, DC
05.2019 - 03.2020
- Responsible for all client intake, design, materials, timeline, budget and maintains client relations.
- Coordinated with artists, producers and labels to schedule studio sessions
- Implemented marketing strategies to promote studio to potential clients.
- Implemented changes to web design and integrated requested elements to streamline business operations. Created new storefront which reflected 300% increase in revenue.
- Maintained business development activities including writing of press releases, grant applications, and contracts, as well as teaching classes and networking opportunities with other artists
- Installed fine art and commission's in exhibition spaces, such as Smithsonian National Museum of Natural History, National Museum of African American History, Glenstone Museum, and numerous private residences and commercial buildings.
- Selected and maintained Multi-Million dollars worth of studio equipment, supplies, and art.
Education
Bachelor of Arts - Art And Technologies
School of The Art Institute of Chicago
Chicago, IL 09.2015 - 05.2018
Skills
Microsoft Office
Atlassian Services
G-Suite
Adobe Creative Suite
Agile Methodology
Written Communication
Grant Writing
Technical Writing
System Analysis
Requirements Gathering
Business process improvement
Software Development
Mobile Application Development
Contract Management
System Upgrades
Accomplishments
- Created custom JQL filters for JIRA boards to increase productivity by 30% and enhance project automation.
- Upgraded program workflows and documentation strategies to improve data storage, resulting in a 23% increase in performance by reducing redundancy within the team.
- Promoted twice over a 24-month period, receiving 10-15% salary increases and multiple spot bonuses for exceptional performance.
- Led upgrade projects to improve contract delivery and performance by 40%, significantly enhancing system efficiency and client satisfaction.
- Made strategic recommendations to increase the ROI of all contracts to a margin of 50%
- Implemented a new agile development process that reduced project delivery times by 20% and improved team collaboration.
- Developed and executed a training program for new hires, improving onboarding efficiency and reducing ramp-up time by 30%.
- Collaborated with cross-functional teams to launch a new software feature, contributing to a 15% increase in user engagement and retention.
Soft Skills
- Proficient in translating technical information into clear insights for Product Managers and stakeholders.
- Articulate in conveying business challenges, enabling teams to devise optimal solutions.
- Expert at identifying and mitigating risks and dependencies across diverse groups and scrum teams.
- Collaborative approach to comprehending critical business processes and applications alongside team members.
- Strong communication skills encompassing diverse styles—verbal and written—to convey detailed process information effectively.
- Skilled in applying complex problem-solving strategies to tackle intricate challenges.
- Demonstrated proficiency in facilitation and presentation, fostering productive discussions and delivering compelling content.
- Proactive in researching, investigating, and mastering new technologies to enhance project outcomes.
- Effective time management, adept at multitasking and consistently meeting deadlines with precision.
Software
JQL
CSS
HTML
Python
Timeline
Senior Technical Systems Analyst
Mindgrub
01.2023 - Current
Systems Analyst
Next Phase Solutions And Services
07.2020 - 12.2022
STUDIO MANAGER
Kraft Studios
05.2019 - 03.2020
Bachelor of Arts - Art And Technologies
School of The Art Institute of Chicago
09.2015 - 05.2018