Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Software
Quote
Languages
Interests
Websites
Timeline
Generic
LINDSEY BAKER
Open To Work

LINDSEY BAKER

Administration
Independence,LA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Account AssociateProfessional Assistant IIIProfessional Assistant IIExecutive AdministratorProject Coordinator

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Independence, LAHammond, LACovington, LABaton Rouge, LADenham Springs, LA
Open to relocation: Yes

Salary Range

52000/yr - 200000/yr

Important To Me

Career advancementPersonal development programsPaid time offWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionTeam Building / Company RetreatsPaid sick leave401k match

Summary

Highly organized administrative and client support professional with extensive experience coordinating schedules, managing confidential records, supporting cross-functional teams, and delivering exceptional service to diverse stakeholders. Skilled in customer-focused communication, relationship management, and creating positive experiences through responsive and professional support. Known for accuracy, attention to detail, strong organizational skills, and the ability to manage multiple priorities in fast-paced healthcare, education, and corporate environments. Adept at problem-solving, process coordination, and maintaining professionalism while handling time-sensitive tasks and complex administrative operations.

Overview

11
11
years of professional experience
1
1
Language
2
2
years of post-secondary education

Work History

Unit Secretary

North Oaks Medical Center
Hammond, GA
11.2025 - 06.2026
  • Served as the primary point of contact for patients, visitors, staff, and physicians, providing professional customer service and support.
  • Managed high-volume phone communications, directed inquiries, and coordinated information between departments.
  • Maintained confidential records and documentation, ensuring accuracy and compliance with organizational policies.
  • Coordinated multiple administrative tasks in a fast-paced environment while maintaining strong attention to detail.
  • Managed electronic records and data entry within EPIC, ensuring timely and accurate documentation.
  • Supported daily operations through scheduling, communication, documentation, and workflow coordination.
  • Collaborated with cross-functional teams to resolve issues, communicate updates, and ensure efficient operations.
  • Maintained office supplies, equipment, and departmental resources to support uninterrupted productivity.
  • Demonstrated strong organizational, communication, multitasking, and problem-solving skills while managing competing priorities.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Managed incoming calls and directed to appropriate department.
  • Supported office staff and operational requirements with administrative tasks.
  • Provided information for patient admissions and discharges to foster timely processing.

Account Associate

Gallagher Insurance
Jackson, MS
01.2024 - 10.2025
  • Maintained client records and supported the benefits renewal process, ensuring accuracy and timely completion.
  • Conducted audits and prepared payroll deduction and census data for client accounts.
  • Created and updated Open Enrollment communications and materials.
  • Gathered, reviewed, and submitted documentation to support account management activities.
  • Served as a primary point of contact for clients, managing phone and email communications and resolving inquiries professionally.
  • Supported account teams through administrative coordination, data management, and process support.
  • Collaborated with internal teams and clients to ensure smooth transitions and effective communication.
  • Demonstrated strong organizational, customer service, and problem-solving skills while managing multiple priorities.

Professional Assistant III

Office of Student Supports - Fulton County Schools
Atlanta, GA
12.2019 - 01.2024
  • Developed and maintained referral processes for grants and funding.
  • Coordinated department records and managed budgets totaling $2 million.
  • Assisted with case management and data entry.
  • Greeted visitors professionally and handled all incoming calls efficiently.
  • Scanned documents into electronic format using specialized scanning equipment.
  • Organized files electronically on the company's network drive for easy access by other personnel.
  • Gathered and sorted data for reports and files.
  • Processed invoices in a timely manner according to company policies.
  • Provided general support such as copying, scanning, faxing or mailing documents.
  • Organized and maintained filing systems for confidential documents and records.
  • Assisted with organizing and scheduling meetings, conferences, and travel arrangements for the professional staff.
  • Updated website content regularly to ensure accuracy of information displayed online.
  • Received and distributed mail, letters and packages.
  • Coordinated support to facilitate general office operations.

Professional Assistant II

Centennial High School - Fulton County Schools
Roswell, GA
02.2017 - 12.2019
  • Coordinated with departments and parents to ensure document submission.
  • Recorded student attendance as required by GA law.
  • Provided administrative support for the Assistant Principal's Office.
  • Performed general office duties and interacted with students, staff, and parents.
  • Served as clinic backup and handled data entry.

Education

Associate of Science - Criminal Justice

KAPLAN UNIVERSITY
Davenport, IA
03.2011 - 06.2013

Skills

  • Core Competencies Recruiting & HR Interview Scheduling & Candidate Coordination New Hire Onboarding Talent Management Support Payroll Administration Employee Records Management Benefits Administration Compliance (HIPAA, FERPA) Applicant Tracking & HRIS Systems Administrative & Operations Executive & C-Level Support Calendar & Schedule Management Records & Document Management Data Entry, Analysis & Reporting Project & Event Coordination Budget & Grant Management Expense Reporting & Invoice Processing Procurement & Vendor Management Process Improvement & Workflow Optimization Correspondence & Office Management Technical Proficiencies Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) SharePoint SAP ADP UKG Pro Employee Navigator EPIC Ariba Concur Frontline AppliTrack Adobe Creative Suite Canva Ramp Westlaw Records Management Systems Professional Skills Customer Service & Relationship Management Cross-Functional Collaboration Communication & Stakeholder Engagement Conflict Resolution Organization & Attention to Detail Multitasking & Prioritization Problem Solving Resource Coordination Adaptability & Initiative Professionalism & Confidentiality

Accomplishments

  • Selected to serve on the North Oaks Health Employee Governance Efficiency Committee, contributing to process improvement initiatives and operational effectiveness.
  • Managed departmental budgets exceeding $2 million, ensuring accurate financial oversight and resource allocation.
  • Developed and implemented streamlined referral processes for multiple grant-funded programs, including the $8 million Toyota Driving Possibilities Grant.
  • Collaborated in the development of the Social Work & Activity Module (SWARM) within Infinite Campus, enhancing data tracking, reporting, and communication workflows for school social workers and educators. Identified operational inefficiencies and implemented process improvements that increased productivity, improved workflow efficiency, and enhanced service delivery.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) SharePoint SAP ADP UKG Pro Employee Navigator EPIC Ariba Concur Frontline AppliTrack Adobe Creative Suite Canva Ramp Westlaw Records Management Systems, Goodle Suite

Quote

Life is full of the unexpected. When you focus on controlling what is yours to control, the unexpected becomes much easier to manage
Lindsey Baker

Languages

English
Native language

Interests

Domestic Violence Awareness & Wrap Around Care

Foster Care Awareness & Wrap Around Care

Homeless Awareness & Wrap Around Care

Mental Health Awareness & Wrap Around Care

Workplace Culture

Childhood Trauma Awareness & Wrap Around Care

Websites

Timeline

Unit Secretary

North Oaks Medical Center
11.2025 - 06.2026

Account Associate

Gallagher Insurance
01.2024 - 10.2025

Professional Assistant III

Office of Student Supports - Fulton County Schools
12.2019 - 01.2024

Professional Assistant II

Centennial High School - Fulton County Schools
02.2017 - 12.2019

Associate of Science - Criminal Justice

KAPLAN UNIVERSITY
03.2011 - 06.2013

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