Lindsey Berlinghoff
Colchester,VT
Summary
Accomplished leader with a focus on financial management and team development. Extensive experience in managing dispatch operations, mentoring staff, and driving improvements in service delivery to achieve optimal performance.
Overview
22
22
years of professional experience
Work History
Lead Dispatcher
Casella Waste
Williston, VT
03.2023 - Current
- Oversaw daily dispatch operations to ensure timely waste collection and efficient route management.
- Coordinated with drivers and customers to resolve service issues and optimize communication flow.
- Mentored dispatch staff on best practices for route planning and customer service excellence.
- Collaborated with management to develop strategic plans for growth and expansion within the company''s geographic area.
- Evaluated and adjusted over 34 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Directed dispatching, routing, and tracking of 42 fleet vehicles.
- Managed drivers hours according to company drive limits
- Approved and adjusted payroll
Owner
The Shop Automotive
South Hero, VT
06.2020 - 10.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw financial management, including budgeting and forecasting, to ensure business sustainability.
- Established partnerships with suppliers to enhance product offerings and maintain competitive pricing.
- Developed and implemented marketing strategies to increase customer engagement and drive sales growth.
- Streamlined inventory management processes using best practices to reduce overhead costs.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Co Owner/ Office Manager
Berlinghoff Site Work
Grand Isle, VT
04.2014 - 10.2022
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Billing and accounts receivable
- Payroll
Assistant Manager
CB Sullivan
Williston, VT
09.2004 - 10.2012
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Trained and mentored new staff on company policies, procedures, and best practices.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Designated inventory audit specialist
- Product knowledge trainer
Education
High School Diploma -
Essex High School
Essex VT06-2005
1500 Hr Course Certification - Cosmetology
Center For Technology, Essex
Essex VT06-2005
Skills
- Quick decision making
- Delegating work
- Strong leadership
- Customer service
- Problem-solving
- Multitasking and organization
- Stress tolerance
- Reliability
Timeline
Lead Dispatcher
Casella Waste
03.2023 - Current
Owner
The Shop Automotive
06.2020 - 10.2022
Co Owner/ Office Manager
Berlinghoff Site Work
04.2014 - 10.2022
Assistant Manager
CB Sullivan
09.2004 - 10.2012
High School Diploma -
Essex High School
1500 Hr Course Certification - Cosmetology
Center For Technology, Essex