Lindsey Brezinski
Byron,MN
Summary
Customer-oriented store manager offering several years of experience in customer service, retail operations, and service team leadership. Organized and skilled at prioritizing daily tasks, multitasking and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Store Manager
Starbucks
Rochester, MN
08.2023 - Current
- Managed daily store operations, ensuring compliance with corporate standards.
- Trained and mentored team members on customer service excellence.
- Resolved customer complaints swiftly to maintain high satisfaction levels.
- Oversaw inventory management, tracking stock levels and ordering supplies.
- Recruited, trained and supervised new employees.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Assistant Store Manager
Starbucks
Rochester, MN
02.2023 - 08.2023
- Assisted in managing daily store operations and team performance.
- Implemented inventory control measures to optimize stock levels.
- Trained and developed new baristas on service standards and procedures.
- Ensured compliance with health and safety regulations in the workplace.
Shift Supervisor
Starbucks
Rochester, MN
06.2021 - 02.2023
- Communicates shift expectations and goals, identifying weak points and delivering positive feedback
- Evaluate and coach partner skills
- Coordinated in-store donation drive for local charity, fostering community engagement.
- Evaluates operational activities and implements timely resolutions for diverse concerns.
- Enforced company policies and regulations with employees.
- Communicated shift expectations and goals, identified weak points, and provided constructive feedback.
- Facilitated timely distribution of weekly tips to ensure fair compensation.
- Managed organization and arrangement of promotional sets to enhance product visibility.
Cafe Manager
Barnes and Noble
Rochester, MN
09.2019 - 06.2021
- Increased café sales through targeted promotions and customer engagement
- Managed inventory levels, receiving, purchasing, waste control, and equipment maintenance to ensure smooth operations
- Oversaw merchandising and operations, maximizing sales opportunities through strategic layout and product placement
- Manage inventory levels, receiving, purchasing, waste control, and equipment maintenance and repair
- Support implementation of department initiatives and hold the team to the same standard
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed
- Facilitated training sessions for new café employees
- Analyzed sales data to identify profit-maximizing opportunities
- Oversaw incoming deliveries to maintain product availability
- Established rapport with customers to enhance their café experience
- Managed supply orders to maintain adequate inventory levels
Education
Bachelor of Arts - Mass Communications, Film Studies
Winona State University
Winona, MNSkills
- Time Management
- Customer Service
- Quality Assurance
- Talent acquisition
- Safety Regulations
- Conflict resolution
- Sales Optimization
- Employee training
- Relationship Building
- Inventory Management
- Sales Reporting
- Multitasking and organization
Certification
- Certified Food Safety Manager, Minnesota
- Business Leadership Design: Closing the Service Quality Gap, Global Academy
- Partner of the Quarter, Q4, 2021
- Partner Pride Network
- Partners for Sustainability Network
Timeline
Store Manager
Starbucks
08.2023 - Current
Assistant Store Manager
Starbucks
02.2023 - 08.2023
Shift Supervisor
Starbucks
06.2021 - 02.2023
Cafe Manager
Barnes and Noble
09.2019 - 06.2021
Bachelor of Arts - Mass Communications, Film Studies
Winona State University