Lindsey Davies
Levittown,PA
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
DuBois Chemicals
Bristol, PA
11.2024 - Current
- Processed orders and returns, ensuring compliance with company policies and procedures.
- Collaborated with team members to resolve complex issues, enhancing overall customer satisfaction.
- Handled customer complaints professionally, striving for resolution and improved service experience.
- Demonstrated product knowledge to assist customers in making informed purchasing decisions.
- Adapted quickly to new systems and processes, ensuring efficient workflow in high-pressure environments.
- Managed accounts receivable operations, including invoicing, payment application, and collections follow-up, reducing past-due balances and improving cash flow.
Assistant Manager
Hotworx 24, Infrared Fitness Studio
Philadelphia, PA
08.2024 - 12.2024
- Trained and mentored staff on customer service best practices and studio protocols.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Studio Manager
StretchLab
West Caldwell, NJ
11.2022 - 07.2024
- Oversaw daily studio operations, ensuring high standards of client experience and satisfaction.
- Managed staff scheduling, optimizing resource allocation to meet peak demand periods.
- Developed and maintained relationships with clients, fostering loyalty and repeat business.
- Analyzed customer feedback to identify areas for improvement in services offered at the studio.
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
Education
Bachelor of Arts - Healthcare Administration
Caldwell University
Caldwell, NJ05-2024
Skills
- Critical thinking
- Active listening
- Professional telephone demeanor
- Problem resolution
- Customer service
Languages
English
Full Professional
Timeline
Customer Service Representative
DuBois Chemicals
11.2024 - Current
Assistant Manager
Hotworx 24, Infrared Fitness Studio
08.2024 - 12.2024
Studio Manager
StretchLab
11.2022 - 07.2024
Bachelor of Arts - Healthcare Administration
Caldwell University