Lindsey Deiss
Ashburn,VA
Summary
Dynamic and enthusiastic service professional with extensive knowledge in the hospitality industry. Proven ability to deliver exceptional customer service and maintain a positive atmosphere. At 22 years of age, I not only have 7 years of experience, but I have worked my way up from a host to being trained behind the bar. While being punctual every day. I am a team player, ready to contribute to a successful service environment.
Overview
6
6
years of professional experience
Work History
Hostess/Busser
White Oak Tavern
Ellicott City, MD
08.2020 - Current
- Assisted staff by serving food and beverages or bussing tables.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Ensured compliance with health and safety regulations at all times.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Demonstrated strong interpersonal skills when interacting with customers.
Server
Coopers Hawk Winery & Restaurant
Ashburn, VA
01.2024 - 10.2024
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Maintained records of transactions made during shift as required by law or company policy.
- Explained menu items, describing ingredients and cooking methods upon request.
- Followed health safety guidelines when preparing and serving food products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
Facci Ristorante
Laurel, MD
01.2021 - 10.2022
- Leveraged the POS system to perform purchase transactions for team members and customers.
- Employed technology systems to locate products or place online customer orders.
- Processed cash, checks, and credit cards for customer purchases.
- Bagged or boxed merchandise, and prepared packages for shipment.
- Helped customers locate merchandise
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded to ad hoc cleaning duties at the end of the shift.
- Stocked service areas with supplies during slow periods.
- Stayed informed about daily specials, new menu items, promotions.
Server
Hooters
Laurel, MD
03.2021 - 06.2022
- Exercised focus and concentration to keep track of tables and remember orders
- Optimized front-of-house operations by managing capacity, avoiding long wait times for guests
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff
- Greeted and accommodated guests, building positive experience from first interaction
- Helped FOH team members, maintaining positive working relationships
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Answered phone calls to take reservations and address guest questions and concerns
- Engaged with guests to maximize satisfaction with food and service
- Distributed, collected and organized printed menus
- Delivered and refilled beverages and addressed requests for extra condiments and place settings
- Observed guest needs throughout dining experience, driving high-quality service
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Receptionist
Impressions Hair Salon
Ellicott City, MD
12.2018 - 03.2020
- Conversed with members and guests in outgoing and friendly manner
- Processed phone and online orders, keeping food hot and fresh until picked up
- Maintained clean and neat workplace and dining room area
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Kept updated records of office expenses and costs, assisting with budget tracking.
Education
High School Diploma - Business And Sales, Cooking
Oakland Mills High School
MD06.2022
Skills
- Specials Promotion and Upselling
- Order Accuracy and Delivery
- Food and Beverage Service
- Team player
- Warm and Friendly
- POS operation
- Menu knowledge
- Food safety
- Team collaboration
- Conflict resolution
- Order accuracy
- Guest engagement
- Communication skills
- Time management
Additional Information
Principal Honor Roll Q1, Principal Honor Roll Q3, Basketball Team, Cheer Team
References
References available upon request.
Timeline
Server
Coopers Hawk Winery & Restaurant
01.2024 - 10.2024
Server
Hooters
03.2021 - 06.2022
Server
Facci Ristorante
01.2021 - 10.2022
Hostess/Busser
White Oak Tavern
08.2020 - Current
Receptionist
Impressions Hair Salon
12.2018 - 03.2020
High School Diploma - Business And Sales, Cooking
Oakland Mills High School