Lindsey Dunn
Jacksonville,FL
Summary
Relationship-driven professional with extensive experience in customer service and client education in fast-paced healthcare settings. Proven ability to build trust and communicate complex information clearly while delivering personalized service. Ready to transition into the insurance industry, utilizing strong interpersonal skills and attention to detail to assist clients in making informed decisions and achieving positive outcomes.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Certified Clinical Medical Assistant
Ponte Vedra Plastic Surgery
12.2023 - Current
- Educate patients on treatment plans and post-operative care using clear, compassionate communication.
- Established trusted relationships with patients through education and support during consultations, procedures, and recovery.
- Collaborated with physicians and office staff to enhance patient experience and care continuity.
- Maintain accurate documentation and verify patient information while ensuring compliance.
- Handled multiple priorities in a fast-paced environment, ensuring high-quality customer service.
Certified Clinical Medical Assistant
Mayo Clinic
06.2023 - 12.2023
- Coordinated with physicians, nurses, and administrative staff to optimize patient care processes.
- Educated patients on procedures, medications, and follow-up care.
- Fostered positive patient relationships through empathy and professionalism, contributing to patient trust and loyalty.
- Provided outstanding customer service in high-volume clinical setting, enhancing patient satisfaction.
- Verified insurance information and maintained accurate confidential records.
Education
Bachelor of Science - Exercise Physiology
Florida State University
Tallahassee, FL05-2023
Skills
- EHR management
- Medical terminology
- Patient education
- Customer relationship management
- Client Communication
- Time Management & Multitasking
- Organizational skills
- Team Collaboration
- Microsoft Office
Certification
- Certified Clinical Medical Assistant (CCMA)
- Basic Life Support (BLS)
Timeline
Certified Clinical Medical Assistant
Ponte Vedra Plastic Surgery
12.2023 - Current
Certified Clinical Medical Assistant
Mayo Clinic
06.2023 - 12.2023
Bachelor of Science - Exercise Physiology
Florida State University