Shelly Fuel
Bristol,TN
Summary
Highly organized and detail-oriented Certified Clinical Medical Assistant, skilled in patient care coordination, medication management, and HIPAA compliance. Providing administrative support across healthcare and insurance environments. Committed to improving patient experiences and supporting healthcare teams effectively. Recognized for reliability, communication between staff and providers, and a consistent commitment to quality, compliance, and organizational skills.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Certified Clinical Medical Assistant
Ballad Heath
Bristol, Tennessee
11.2022 - Current
- Performed patient intake, including taking vital signs and medical histories.
- Conducted vital sign checks and documented findings accurately in charts.
- Maintained accurate and up-to-date electronic health records of patient care, ensuring continuity and quality of care.
- Educated patients on medication instructions and health management plans.
- Facilitated effective communication between patients and healthcare providers, improving patient understanding and satisfaction.
- Coordinated patient flow and scheduled appointments, enhancing overall clinic efficiency.
- Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded quickly to emergent situations within the clinic setting by following established protocols.
- Executed daily administrative tasks efficiently accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Insurance Coordinator
United Healthcare Group
Hopkins, Minnesota
08.2022 - 10.2022
- Managed patient enrollment and eligibility verification for accurate processing and compliance.
Front Office Receptionist /Certified Medical Assistant
Wellmont Medical Associates
Bristol, Tennessee
11.2005 - 08.2022
- Greeted patients warmly and directed them to services, enhancing patient experience and satisfaction.
- Assisted patients with inquiries regarding insurance and medical services.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Answered and managed phone inquiries, ensuring effective communication and swift information delivery to callers.
- Processed payments accurately, ensuring customers received correct receipts and change, contributing to smooth transaction experiences.
Education
Certificate - Clinical Medical Assistant
Johnson City Adult Education
Johnson City, TN05-2014
Associate of Applied Science - Office Management
Virginia Highlands Community College
Abingdon, VA07-2026
Skills
- EHR management
- Clinical coordination
- Patient care coordination
- Laboratory specimen collection
- Medication management
- Appointment scheduling
- Insurance verification
- Provider collaboration
- Clinical software applications
- HIPAA compliance
- Medical terminology
- Time management
- Health education
- Supply chain management
Certification
- Certified Clinical Medical Assistant (July 2014)
- BLS - up to date
Timeline
Certified Clinical Medical Assistant
Ballad Heath
11.2022 - Current
Insurance Coordinator
United Healthcare Group
08.2022 - 10.2022
Front Office Receptionist /Certified Medical Assistant
Wellmont Medical Associates
11.2005 - 08.2022
Certificate - Clinical Medical Assistant
Johnson City Adult Education
Associate of Applied Science - Office Management
Virginia Highlands Community College