Lindsey Faulks
Sulphur Springs,TX
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve conflicts. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive experience.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Signature Solar
Sulphur Springs, TX
12.2023 - Current
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Developed policies and procedures related to customer service operations.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Customer Service Lead
Signature Solar
Sulphur Springs, USA
07.2023 - 12.2023
- Managed escalated situations with difficult customers while preserving positive relationships
- Conducted regular team meetings to discuss current performance, identify areas for improvement and develop strategies for success
- Developed comprehensive reports on customer service data trends to inform management decisions
- Resolved complex customer inquiries in a timely manner while maintaining high level of professionalism
- Assisted with training and mentoring new team members
Customer Service Representative
Signature Solar
Sulphur Springs, USA
11.2022 - 08.2023
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Displayed strong organizational skills while managing multiple projects simultaneously
- Maintained a high level of professionalism when dealing with difficult customers
Team Member
Tractor Supply Company
Sulphur Springs, USA
08.2021 - 11.2022
- Responded quickly to meet customer needs and resolve problems
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Loaded various products on to and off of pallets, racks and shelves by hand
- Followed production orders and company standards to exceed scores consistently
Education
Certification - Cosmetology
Paris Junior College
Sulphur Springs, TX05.2022
High School Diploma -
North Hopkins ISD
Sulphur Springs, TX05.2021
Skills
- Employee Relationships
- Customer Service
- Team management
- Conflict resolution
- Customer relationship management
- Effective communication
- Call center management
References
References available upon request
Timeline
Customer Service Manager
Signature Solar
12.2023 - Current
Customer Service Lead
Signature Solar
07.2023 - 12.2023
Customer Service Representative
Signature Solar
11.2022 - 08.2023
Team Member
Tractor Supply Company
08.2021 - 11.2022
Certification - Cosmetology
Paris Junior College
High School Diploma -
North Hopkins ISD